Senior Staff Engineer, CRM Salesforce (Field Service Cloud & Service Cloud)
Location: Remote, in, Remote
Company Description
👋🏼We're Nagarro.
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.
Job Description
REQUIREMENTS:
- Total Experience 8+ years
- Strong hands-on experience with Salesforce Sales Cloud, Service Cloud, and Field Service implementations.
- Proven experience leading Salesforce technical teams in enterprise-scale programs.
- Deep expertise in Apex, LWC, SOQL, Flows, Triggers, and Salesforce configuration.
- Strong understanding of Salesforce security model, sharing rules, permission sets, and data architecture.
- Experience handling large data volumes (LDV) and performance optimization strategies.
- Experience with integration patterns and enterprise system integrations.
- Familiarity with DevOps tools such as Copado, Gearset, or similar CI/CD platforms.
- Strong architectural decision-making skills and ability to guide complex implementations.
- Excellent stakeholder communication and problem-solving skills.
- Experience working in Agile/Scrum or SAFe delivery environments.
RESPONSIBILITIES:
- Writing and reviewing great quality code
- Lead end-to-end technical architecture and solution design across Salesforce Sales Cloud, Salesforce Service Cloud, and Salesforce Field Service.
- Design scalable, secure, and high-performing Salesforce solutions aligned with platform best practices.
- Lead and mentor Salesforce developers; enforce coding standards and governance frameworks.
- Review and approve Apex classes, triggers, Lightning Web Components (LWC), Flows, and integration designs.
- Implement and optimize Sales Cloud processes including lead management, opportunity lifecycle, forecasting, and sales automation.
- Design and configure Service Cloud solutions including case management, Omni-Channel routing, Service Console, Knowledge, Entitlements, and CTI integrations.
- Lead Field Service implementations including Work Orders, Service Appointments, Dispatcher Console, Scheduling Policies, Field Service Mobile App, Skills, Territories, and Resource Management.
- Develop custom solutions using Apex (Batch, Queueable), LWC, Aura, and advanced Flows.
- Design and implement REST/SOAP integrations, Platform Events, and Change Data Capture.
- Lead middleware-based integrations using tools such as MuleSoft (preferred).
- Ensure platform scalability, governor limit optimization, security compliance, and data integrity.
- Collaborate with Product Owners, Business Analysts, and Architects to translate requirements into technical solutions.
- Support CI/CD pipelines, release management, UAT, go-live, and post-production support.
- Identify technical risks, dependencies, and performance bottlenecks early in the delivery lifecycle.
Qualifications
Bachelor’s or master’s degree in computer science, Information Technology, or a related field.
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