Associate Staff Engineer - System Operations Support Engineer

Location: Mexico City, mx

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (15000+ experts across 26 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

We are looking for an experienced System Operations Support Engineer to support a banking technology environment.

The role will primarily focus on application/system operations and job scheduling management, rather than infrastructure-level support. The candidate will be responsible for managing scheduled jobs, monitoring system operations, troubleshooting operational issues, and ensuring smooth and reliable day-to-day application operations.

Key Responsibilities

• Manage and monitor scheduled jobs and batch processing activities.
• Create, configure, modify, and maintain jobs using scheduling tools such as JP1 or Tivoli
• Monitor job execution and identify failed, delayed, or abnormal jobs.
• Perform operational troubleshooting and coordinate with relevant technical teams for issue resolution.
• Ensure scheduled processes and application operations run smoothly.
• Perform daily operational checks and monitoring activities.
• Investigate operational incidents and support timely resolution.
• Maintain operational procedures, job schedules, and related documentation.
• Coordinate with application development, support, and business teams when required.
• Support incident, problem, and change management activities related to system operations.

Mandatory Skills

• Experience in System Operations / Application Operations Support
• Hands-on experience with Job Scheduling and Job Management
• Experience in job creation, configuration, monitoring, and maintenance
• Experience with scheduling tools such as: JP1, Tivoli
• Similar enterprise job scheduling tools
• Strong operational troubleshooting and monitoring skills
• Good understanding of batch processing and scheduled jobs
• English communication Mandatory