Associate Director - Technical Architect

Location: Remote, New York, us, Remote

Company Description

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Job Description

Position Overview

Nagarro is seeking an accomplished Architect to lead the design, architecture, and delivery of enterprise-grade solutions across ITSM, ITAM, ITOM, HAM, SAM, and other modules.

The ideal candidate will bring:

• Deep technical expertise
• Strong consulting acumen
• Proven experience implementing large-scale digital service management transformations

The candidate should have:

• 14+ years of total industry experience
• 4+ years of experience on the platform
• Strategic thinking with a pragmatic, delivery-focused mindset
• Strong analytical, problem-solving, and decision-making abilities
• Proven leadership, mentoring, and team enablement capabilities
• A client-centric approach
• Excellent written and verbal communication skills

Key Responsibilities

• Lead end-to-end solution architecture for implementations spanning ITSM, ITOM, ITAM, HAM, SAM modules
• Translate business requirements into scalable, maintainable, and secure designs aligned with platform best practices and Now Create methodology.
• Define technical roadmaps, reference architectures, integration patterns and data models for enterprise deployments
• Govern platform health, upgrade strategy, technical debt reduction, and adherence to Technical Best Practices (TBPs)
• Architect integrations with ERP systems, HRIS platforms, monitoring tools, CMDB sources, discovery tools, third-party systems using REST, SOAP, MID Server, and Integration Hub
• Drive CMDB design, CSDM alignment, Service mapping, Discovery, and Event management within ITOM
• Design hardware and software asset lifecycle workflows, Normalization, Reconciliation, License compliance, and SAM Pro publisher packs
• Provide technical leadership to Developers, Business Analysts, and Administrators
• Conduct design reviews and code quality audits
• Partner with clients and stakeholders to present architectural decisions, trade-offs, and value realization outcomes
• Mentor delivery teams and contribute to pre-sales activities, solution estimation, RFP responses, and capability building
• Ensure compliance with security standards, data privacy requirements, and performance standards across all platform engagements

Qualifications

Qualifications

• Minimum 14 years of total IT industry experience
• At least 4 years of hands-on platform experience 
• Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or related discipline
• Strong command of ITSM, ITOM, ITAM, HAM, SAM modules including configuration, customization, and platform governance
• AI Proficiency: Experience with ’s AI toolset, ability to design and govern AI-augmented workflows, and ability to translate AI capabilities into executive-ready business outcomes

Technical Skills

• Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, Scripted REST APIs, UI Policies, Business Rules, ACLs, and Performance tuning
• CMDB and CSDM: Deep understanding of CMDB design, Common Service Data Model (CSDM), Discovery, Service mapping, and Data integrity management
• Architecture: Demonstrated experience designing enterprise-scale, multi-domain solutions leading complex implementations through the full delivery lifecycle

Consulting and Communication

• Strong stakeholder management skills
• Workshop facilitation expertise
• Ability to articulate complex technical concepts to business audiences

Preferred Certifications

• Certified System Administrator (CSA)
• Certified Implementation Specialist – ITSM
• Certified Implementation Specialist – ITOM
• Certified Implementation Specialist – HAM / SAM
• Certified Application Developer (CAD)
• Certified Technical Architect (CTA)
• Certified Implementation Specialist – CMDB and CSDM

Must-Have Skills

Good-to-Have Skills

Public Sector – General Experience

Additional Information

Disclaimer: Nagarro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.