Quality Internship

Key Responsibilities

• Support the Quality team with the administrative and operational tasks of the department.

• Assist with monitoring compliance with the hotel’s quality standards, procedures and

service guidelines.

• Support the preparation and follow-up of quality checklists, inspections and internal audits.

• Collaborate in carrying out quality checks across the different areas and departments of the

hotel.

• Assist in monitoring guest feedback received through different channels and support the

follow-up of relevant comments and areas for improvement.

• Support the collection, organisation and analysis of guest feedback and quality-related

information.

• Collaborate with different departments to follow up on identified issues, incidents and

opportunities for improvement.

• Assist in maintaining and updating quality procedures, guidelines, checklists and other

relevant documentation.

• Support the preparation of reports and presentations related to quality indicators, guest

feedback and improvement actions.

• Collaborate with the Front Office, F&B, Housekeeping, Spa, Maintenance and other

departments to ensure consistent quality standards across the hotel.

• Support the follow-up of corrective and improvement actions, ensuring that agreed actions

are properly documented and monitored.

• Assist in preparing and coordinating internal quality training and awareness initiatives for

team members.

• Support the monitoring of online reviews and other guest satisfaction channels, identifying

recurring topics and relevant trends.

• Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy

and service standards.

• Maintain organised and up-to-date quality files, databases and internal tools

• Support the department in identifying opportunities to improve processes, communication

and the overall guest experience.

• Participate in other Quality projects and tasks according to the operational needs of the

department.

Profile & Competencies

• Student of Hospitality Management, Tourism, Business Administration, Quality

Management, Business Management or a related field.

• Interest in hospitality, guest experience and service quality.

• Strong attention to detail and an organised and structured approach to work.

• Analytical mindset and ability to identify areas for improvement.

• Good communication and interpersonal skills.

• Proactive attitude and willingness to collaborate with different hotel departments.

• Ability to work independently while also being a strong team player.

• Customer and service-oriented mindset.

• Availability: 6 to 8 months.

Conditions

• €600 gross monthly stipend

• Free accommodation (only in Ibiza)

• Meals included

• Hotel uniform provided