Senior Analyst - Planning and Analytics.Business Intelligence Competency Centre

Location: Central Uganda, Uganda

Main Purpose:

The Business Intelligence Analyst will primarily be responsible for leveraging expertise in analytics, modeling, and AI, alongside a strong understanding of the business, to identify and implement opportunities that enhance operations and improve the customer journey. Additionally, the role involves monitoring company performance and the broader business environment, translating data related to customers, channels, competitors, and macroeconomic trends into accurate, actionable strategic insights.

MTN Uganda Limited is an equal opportunity employer and is seeking to recruit a competent individual to fill the following position.

Job Title: Senior Analyst – Planning & Analytics 

Reports to: Manager – Planning & Analytics

No. of Vacancies: 1

Main Job Functions:

1. Customer Analytics & Performance Monitoring 

• Perform customer level analytics to help explain performance trends and provide insight in a timely manner for decision making.

• Designing, developing, and maintaining user-friendly data visualizations and dashboards as well as Implementing best practices to ensure dashboard design consistency for the best user experience.

• Carry out all regular and ad hoc data analytics activities to enable business to obtain better insights

1. Predictive Analytics & Modeling

• Develop and maintain machine learning models for forecasting customer behavior, churn, and business outcomes.
• Conduct gap analysis to identify underserved areas and optimize agent network deployment.
• Analyze mobile money agent liquidity, float availability, and transaction patterns to detect stress points and seasonal trends.

1. Commercial Strategy Support

• Partner with teams in Commercial operations to understand business needs and deliver tailored analytics solutions

• Use data-driven insights to guide business strategy, ensuring alignment with organizational goals and market dynamics

• Develop business cases for new initiatives and products.

• Assess the impact of pricing, promotions, and market dynamics.

• Provide data-driven insights to support forecasting, budgeting, and strategic planning.

KEY PERFORMANCE INDICATORS (SMART)

• Timely and accurate performance reporting.
• Automation and visualization of key metrics.
• Delivery of actionable insights that influence commercial outcomes.
• Development of robust business plans and financial forecasts.

Education 

• A bachelor’s degree in Statistics, Mathematics or Computer Science
• Proficiency in SQL and Python
• Proficiency in Data Science & ML development and deployment
• Advanced Knowledge in PowerBI.

Work Experience

• Minimum 5 years in the area of specialisation
• Experience in data science, machine learning & advanced data analytics.
• Proficiency in Power BI, SQL, PowerPoint, and advanced Excel modeling.
• Strong understanding of telecom KPIs, revenue models, and operational metrics.
• Proven ability to simplify complex data and influence strategic decisions.

 

Skills / physical competencies:

• Strong analytical and storytelling skills.
• Ability to align performance metrics with business goals.
• Skilled in leading cross-functional collaboration and influencing senior stakeholders.
• High attention to detail and commitment to data accuracy.
• Proactive problem-solver with a results-driven mindset.
• Expertise in Data Science & Machine Learning: Forecasting, segmentation, churn prediction, cluster analysis.

ABOUT US

We at MTN Uganda are a purpose and value-led organization!

At MTN Uganda, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, everyday. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Female Applicants are strongly encouraged to Apply!

Note: In compliance to the Data Protection & Privacy Laws of Uganda, MTN Uganda will use your application documents for purposes for which they were intended for.

 

Main Purpose: The Business Intelligence Analyst will primarily be responsible for leveraging expertise in analytics, modeling, and AI, alongside a strong understanding of the business, to identify and implement opportunities that enhance operations and improve the customer journey. Additionally, the role involves monitoring company performance and the broader business environment, translating data related to customers, channels, competitors, and macroeconomic trends into accurate, actionable strategic insights.