Manager - FinTech Products and Services.FinTech Operations

Location: Ezulwini, Hhohho Region, Eswatini

The Manager: Products & Services is responsible for developing, driving and executing the MTN Fintech Eswatini Products & Services Strategy. The role provides end-to-end ownership of the Fintech product and services portfolio, from market insight, ideation and business case development through design, approval, launch, commercialization, optimization and retirement. The incumbent drives sustainable revenue growth, customer adoption, profitability, market leadership and financial inclusion across Mobile Money, payments, merchant solutions, remittances, collections and disbursements, savings, credit, virtual cards and emerging digital financial services.

The role identifies market opportunities, develops customer-centric value propositions, manages the innovation pipeline, leads product performance and establishes strategic partnerships across the Fintech ecosystem. It ensures that products meet customer, commercial, operational, technology, risk, compliance and regulatory requirements.

The Manager Products & Services reports to the Head: Fintech Channel & Commercial and leads the Products & Services team. The role maintains liaison with MTN Group Fintech, internal functional teams, regulators, financial institutions, government, merchants, enterprises, NGOs, technology partners and other ecosystem stakeholders, as required.

Fintech is entering a new phase where strategic product leadership, customer relevance, commercial excellence and disciplined execution are critical for success. MTN Fintech Eswatini operates in a dynamic and regulated digital financial services environment characterized by: - Rapid growth in customer demand for convenient, affordable and secure digital financial services. - Increasing competition from banks, fintechs, payment service providers, mobile operators and digital platforms. - Evolving regulation relating to payment systems, AML/CFT/CPF, consumer protection, data privacy and operational resilience. - Expansion of merchant, enterprise, government, NGO and financial institution use cases. - Increasing importance of ecosystem partnerships, interoperability, open APIs and scalable digital platforms. - Growing expectations for data-driven product management, customer experience and measurable commercial returns. - Agile ways of working, shortened innovation cycles and the need to