Product Reliability Engineer

Location: Vancouver, Canada

Time Type: Full time

Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes, les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations, des écoles, des hôpitaux, des entreprises et, finalement, des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

The Reliability Department is responsible for monitoring and improving product performance. The Reliability team evaluates field returns by analyzing failures, identifying root cause and tracking reliability trends to prevent recurrence. The team provides feedback to design, manufacturing and quality team to improve product quality, reduce failure rates, and enhance customer satisfaction.

Job Description

Primary Duties and Responsibilities

• Receive, sort, debug and report errors on escalations 

• Debug and analyze field failures

• Investigate product return failures from newly launched products 

• Investigate root cause(s) of NFF (no fault found) product returns   

• Analyze returns data to identify product performance improvement opportunities

• Generate and publish reports

• Perform routine equipment maintenance and troubleshooting activities as required

• Work with engineering on functionality issues and procedure updates

• Collaborate with the manufacturing team to address manufacturing improvements in order to reduce field failures.

• Present failure modes to Engineering teams  

• Provide technical training to technicians and repair staff

•  Recommend steps to improve product reliability

Qualifications:

• 0+ plus years of experience as a Hardware Test Engineer with a good understanding of HW and FW interaction

• Experience with analyzing data, identifying trends and presenting the conclusions in a concise, easy to review manner.

• Solid understanding of manufacturing processes and quality requirements

• Preferred background in electro mechanical hardware design and development

• Prior experience with cameras or photography and understanding of camera sensor and lens operation is preferred.

• Experience (installation, use or manufacturing) with CCTV products is an asset.

• Experienced user of Microsoft Office applications such as PowerPoint and Excel.

• Detail oriented and well organized, good communicator, able to multitask.

Target Base Salary Range: $100,000 CAD - $120,000 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

•  Bachelors degree with 4+ years of experience in electrical or computer engineering

• OR Masters degree with 0+ years of experience in electrical or computer engineering

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.