Engineering Manager - Customer Self Service

Location: Krakow, Poland

Time Type: Full time

Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Digital Solutions & Services department is a team responsible for reinventing how our customers interact with our organization. We provide our customers with the tools to solve every problem they may encounter with their orders, support, repairs, accounts, and much more. Our mission is to build the most meaningful and impactful digital self-service experiences for our customers.

Job Description

The Engineering Manager will:

• Lead a development team responsible for developing and maintaining the Motorola Self Service Portals.

• Co-create business goals and develop actionable plans to achieve them.

• Recruit, inspire, and develop top talent.

• Collaborate effectively with a wide variety of stakeholders.

• Provide technical guidance and expertise to advise and support the team.

• Manage vendor relationships to onboard the best talent using the most cost-effective methods.

• Collaborate with Architecture to drive technical roadmaps, patches, and feature parity.

• Lead innovation initiatives to keep the team and tech stack aligned with global market trends

Basic Requirements

• Strong business acumen.

• Deep understanding of the software production process and toolchain, including development environments, version control, testing, application security, and deployment processes.

• Proven experience in designing and implementing highly scalable web applications.

• Experience with continuous integration, continuous delivery, and test automation.

• Demonstrated mentoring and coaching skills.

• Excellent English and communication skills.

• Bachelor’s or master’s degree in Engineering, Computer Science, or related fields.

• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.

• Experience with Agile development methodologies (e.g., Scrum, Kanban).  

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. 

Also, to reward your hard work you’ll get:

• Competitive salary package

• Private medical & dental coverage

• Employee Pension Plan

• Life insurance

• Employee Stock Purchase Plan

• Flexible working hours

• Strong collaborative culture

• Comfortable work conditions (high-class offices, parking space)

• Volleyball field and grill place next to the office

• Access to wellness facilities and integration events as well as training and broad

• Development opportunities

#LI-LB1

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.