Associate Enterprise Systems QA Engineer

About the Role:

As a Salesforce QA Tester, you will be responsible for evaluating and testing Salesforce and enterprise applications & configurations to ensure they meet the required standards of quality and functionality. You will collaborate with cross-functional teams, including developers, administrators, and product managers, to identify and resolve defects and improve the overall user experience.

What You'll Do:

• Collaboration: Work closely with developers, business analysts, and product owners to understand requirements and provide feedback during the development process
• Test Ownership (Planning, Documentation, Execution etc) : Collaborate with product owners to define test objectives, strategies, and test plans for Salesforce projects. Create & execute detailed test cases and test scripts (inclusive of applicable regressions) based on business requirements to verify the functionality, performance, security, and usability of Salesforce / enterprise applications. Maintain comprehensive test documentation. 
• Defect Identification: Identify, document, and report defects and issues in a clear and concise manner, including steps to reproduce and severity assessment
• Test Data Management: Manage and maintain test data, ensuring data integrity and relevance for testing purposes
• Quality Assurance: Contribute to the overall quality assurance process, including test process improvements, test automation initiatives, and the adoption of best practices.
• Availability: Be available for standups & misc business calls during scheduled timing (typically early PST hours)

What We're Looking For:

• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
• Strong understanding of Salesforce CRM platform and configurations (Sales & Service Cloud) with solid SFDC admin skills
• 3-4 years of experience (preferred) in manual software testing (preferably with a focus on Salesforce CRM)
• Passion for QA & Strong understanding of the Quality Assurance concepts & processes
• Attention to detail and solid documentation & communications skills (clear, concise & comprehensive test planning, case creation,  defect reporting  and collaboration with cross-functional teams)
• Knowledge of software development lifecycle (SDLC), agile methodologies & relevant tools (eg Jira, TestRail etc.)
• A team player who can step in, take ownership & adapt to a dynamic and fast-paced work environment 
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Platform App Builder) are a plus. Understanding of automated test tools like provar/Selenium is a bonus