Technical Project Manager – Voice Infrastructure Delivery (Hybrid)

Location: Montreal, Canada

Time Type: Full time

Job Description

We’re seeking someone to join our team as a Technical Project Manager to lead the delivery of voice and trader voice infrastructure within enterprise data center environments. This is a hands on role responsible for executing new builds and refresh initiatives for both standard voice and trader voice platforms across Cisco, Avaya, IPC, BT and Cloud9 technologies.

The role focuses on the installation, coordination, and production turn‑up of voice infrastructure, supporting trading floors and call‑center environments within financial services. The successful candidate will own execution from requirements through deployment, working directly with engineering, operations, vendors, and telecommunications partners.

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Technical Program Management position at Vice President level, which is part of the job family responsible for overseeing and leading the execution of multiple projects and/or programs, working closely with cross-functional teams to ensure alignment with business objectives. Includes program management and related project support roles.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you'll do in the role:

• Lead and execute voice and trader voice infrastructure deployments and refreshes across data center environments.

• Coordinate hardware procurement, logistics, installation, and staging of voice switches, routers, gateways, and circuits.

• Partner with engineering and operations teams to test, turn up, and operationalize new voice services into production.

• Own the full delivery lifecycle, including planning, execution sequencing, validation, and stabilization.

• Coordinate tasks across internal teams, vendors, and telecommunications providers to meet delivery objectives.

• Gather technical requirements and translate them into clear deployment plans.

• Execute implementation work during scheduled off‑hours change windows, primarily Friday evenings and Saturdays.

• Act as the single point of accountability for execution quality and delivery success.

• Ensure production readiness through proper documentation and operational handover.

• Operate effectively in a fast‑paced, high‑pressure environment with multiple concurrent initiatives.

What you'll bring to the role:

• Bachelor’s degree or equivalent experience.

• At least 10 years of progressive experience delivering technology infrastructure initiatives.

• Strong background in voice telephony and telecommunications infrastructure within financial services.

• Proven experience deploying voice switches, routers, gateways, and circuit connectivity.

• Hands‑on experience with Cisco, Avaya, and IPC voice technologies.

• Demonstrated experience executing off‑hours and weekend production changes.

• Strong coordination and communication skills across engineering, operations, and third‑party vendors.

• Ability to manage hardware deliveries, staging, and on‑site installation activities.

• Comfortable working on‑site (3 days per week) and during non‑standard hours.

• Experience applying Agile delivery practices and Jira is a plus.

• CCNA / CCNP preferred.

At Morgan Stanley Montreal, we support the Firm’s global businesses and infrastructure with cutting edge technology and innovation. The multi-faceted and highly technical Montreal team plays a critical role in building and maintaining our leading technology platform, including electronic trading, algorithm trading, cloud engineering, infrastructure, cybersecurity and AI/ML. Morgan Stanley has been rooted in the Montreal community since 2008 and is considered a leading employer among the area’s highly skilled technology talent. There’s ample opportunity to move across the businesses for those who show passion and grit in their work.

All our positions are located in Montreal, Quebec. We offer a hybrid work environment, combining remote work and attendance in the office.

Knowledge of French and English is required.

Build a career with impact. Visit morganstanley.com for more information.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years.  Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices​ into your browser.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background.  Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.