Engineering Manager - Customer Success

Who we are

Moniepoint is an all-in-one financial services platform for emerging markets and the second-fastest growing company in Africa.
Since 2019, Moniepoint’s technology has powered over 3 million people, offering personal and business banking, payment, credit, and business management tools to help them succeed. Moniepoint processed $182 billion in 2023 and currently processes most of the POS transactions in Nigeria.

What we do

Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some cool tools that excite infrastructure engineers - Kubernetes, docker, etc. 

We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 

If this excites you, it excites us too and we would love to have you.

About the role

As an Engineering Manager, you will be the driving force behind the successful delivery and execution of projects within your teams. You will manage end-to-end technical planning, ensuring that product requirements are translated into actionable tasks, while orchestrating collaboration between various stakeholders including engineers, product managers, QA, and UX. This role requires a deep understanding of software design and development, as well as the ability to plan, execute, and deliver product features in a timely and predictable manner. You will also be responsible for maintaining high technical standards, managing team bandwidth, and ensuring project milestones are met with efficiency and accuracy.

Curious about what makes Moniepoint an incredible place to work? Check out posts on how we cultivate a culture of innovation, teamwork, and growth.

What you’ll get to do

• Own delivery and execution across cross-functional teams within the product area. Evaluate business and product requirements for feasibility and ensure they align with the existing product architecture, translating them into EPICs and technical stories. Work closely with Product Managers, UX Designers, and Engineers to refine and groom tasks.
• Plan and organize sprints with clearly defined goals, using project planning tools to establish timelines, and delivery milestones, and identify task dependencies early. Foster engineering processes that promote seamless collaboration and teamwork.
• Track team velocity to ensure resources are effectively allocated, balancing bandwidth with task demands. Coordinate alignment and manage dependencies across multiple stakeholders to prevent bottlenecks and ensure smooth execution.
• Contribute to critical projects by ensuring appropriate design patterns and coding techniques are applied. Remain hands-on, participating in code reviews to uphold high-quality standards.
• Ensure monitoring and observability are in place for all owned services, meeting defined SLIs/SLOs. Partner with Product Managers to track and publish post-deployment product metrics, ensuring transparency with key stakeholders.
• Participates in the screening of engineers for hire.

To succeed in this role, we think you should have

• At least 8 - 10 years of experience as a Software Developer, Software Engineer, or similar role.
• BSc/BA in Computer Science, Engineering, or a related field
• Strong understanding of agile methodologies, sprint planning, and backlog management.
• Expertise in breaking down complex product requirements into structured EPICs, Stories, and Tasks.
• Solid experience with backend technologies. Experience with frontend is a plus.
• Knowledge of project planning tools for visualizing and tracking delivery timelines.
• Familiarity with engineering metrics and monitoring tools to assess team performance and product health.
• Capability to debug complex technical issues during incidents to identify solutions and run blameless RCA sessions. 
• Understanding of deployment pipelines, continuous integration (CI), continuous deployment (CD), and their corresponding metrics.
• Ability to drive alignment across diverse technical and non-technical stakeholders.
• Exceptional ability to manage dependencies, mitigate risks, and communicate clearly with stakeholders.
• Proven track record of improving team velocity and fostering efficient delivery.

Generic Skills

• Problem-solving: Ability to assess complex problems, find solutions, and make sound decisions.
• Communication: Strong written and verbal communication skills, including technical documentation and stakeholder reporting.
• Adaptability: Able to thrive in a fast-paced, changing environment, adjusting strategies as needed.
• Attention to Detail: Meticulous in documenting technical requirements and ensuring all aspects of a project are accounted for.

Supervisory skills

• Team Management: Experience in managing and mentoring engineers, ensuring team growth and performance.
• Resource Allocation: Ability to assess bandwidth and manage resource distribution to optimize team performance.
• Feedback: Conduct regular performance reviews, providing constructive feedback and fostering a growth-oriented environment.
• Stakeholder Management: Lead project status reviews, manage expectations, and ensure smooth communication between teams and leadership.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, paid leave plus other benefits.

What to expect in the hiring process

• A preliminary phone call with the recruiter
• A take-home coding exercise.
• A technical panel interview session with the Engineering Team (Software Design & Technical Discussion).
• A technical panel interview session with the Engineering Team (Project Planning, execution and Product thinking).
• Cultural Fit Interview with the Business and Functional Lead

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.