Director, Core Salesforce Platform

MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build anywhere—on the edge, on premises, or across cloud providers. With offices worldwide and over 175,000 developers joining MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.

The CRM Tech team is at the heart of our Sales and Go-to-Market transformations. As key contributors to driving business growth, the team designs, develops, and maintains a range of critical sales technologies, with Salesforce at the core. We are focused on optimizing and integrating systems that empower sales teams, streamline processes, and enhance customer engagement. Join us to be part of an innovative, dynamic group that plays a crucial role in shaping our sales strategies and achieving our business objectives.

This role can be based out of our Palo Alto office or remotely in the United States.

Position Expectations

• Develop and maintain the Salesforce governance playbook, defining an end-state vision for the platform to ensure sustainable growth and compliance.
• Mentor and train the team, creating a clear execution roadmap to design and implement features that ensure the platform's long-term scalability and success
• Manage the Lead-to-Opportunity process and oversee integration architecture between Salesforce, Marketing platforms, and third-party applications
• Leverage deep expertise in Salesforce architecture, with a focus on Account and Territory Management, Quota Planning, and Territory Planning
• lead a customer support team, driving stakeholder satisfaction and enhancing product quality through proactive issue resolution
• Provide technical leadership, fostering trust and delivering consistent, high-quality outcomes for stakeholders
• Lead cross-functional teams including Product Managers, Business Analysts, and Engineering Managers, cultivating a collaborative, motivated, and high-performance work environment
• Define and implement measurable success criteria for product capabilities, ensuring these metrics are transparent and accessible to all stakeholders

Qualifications

• A seasoned domain expert with a strong customer focus, capable of leading Core Salesforce Platform, Top of the Funnel and Salesforce Integration framwork in a fast-paced collaborative environment. Possesses at least 10 years of experience in the Salesforce ecosystem
• Previous experience working in a SaaS company with recurring revenue models, and exposure to Consumption-based revenue models
• Demonstrates the ability to interact professionally and effectively with diverse functional and technical teams, as well as business leaders
• Exhibits strong problem-solving and critical thinking skills, along with technical acumen and excellent communication abilities, capable of clearly articulating complex ideas
• Familiarity with Agile methodologies and experience in implementing Agile practices

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.