Systems Engineer

This team offers and runs the following services;

• Advanced Technical Support: Handle complex technical inquiries related to our live services, ensuring service issues are resolved swiftly, with minimal impact.
• Collaborative Investigations: Work alongside and with our engineering and operations teams to support internal investigations, requiring a deep understanding of our technical infrastructure.
• System Reliability: Maintain and enhance the availability, security and resilience of Development and Live environments hosted in the cloud, particularly within the Microsoft Azure ecosystem.

To do this, we focus on:

• In-depth Investigation: Utilise a strong grasp of our service, infrastructure, and code to tackle issues methodically and effectively.
• Process Ownership: Develop, refine, and oversee processes for the efficient identification and resolution of issues.
• Enhanced Tooling: Improve existing tools or implement new solutions to empower all team members.
• Continuous Improvement: Regularly update and upgrade our practices to accommodate ongoing growth.

Our tech stack:

• Cloud and Infrastructure
• Azure: App Services, Functions, Service Bus, Event Hub, CosmosDB, Redis, SQL Server, Databricks, Keyvault
• Infrastructure-as-code (Terraform)
• CloudFlare 


• Developer Services
• GitHub, Azure DevOps Pipelines


• Ops Services
• Datadog 
• Rollbar
• Incident.IO


• Software Stack
• C#, .NET Core / .NET Framework (being phased out)
• REST APIs, Hangfire, React, MediatR, Entity Framework, Mass Transit, xUnit/NUnit

What you’ll do:

• The role will be responsible for but not limited to the following;


• Working with all the different Moneybox teams, addressing both customer and internal queries, helping all to resolve issues and achieve their objectives
• Proactively monitor and maintain system health and security. Reacting to monitoring alerts, telemetry, and service insights.
• Advanced Technical Support, Handle complex technical inquiries related to our live services, ensuring service issues are resolved swiftly, with minimal impact.
• Design, build and implement cloud systems, developer and ops services to empower our engineering teams and deliver live service.
• Help set and meet service level objectives with a focus on a high quality live service and empowering our development teams to deliver continuous change.
• Foster a knowledge-sharing environment with thorough documentation and a teamwork-oriented culture.
• Setting high standards, and continually improving how we do things.
• Maintain, manage and continuously improve our live service, systems and tooling.
• Contributing to regular planning sessions such as refinement and task prioritisation
• Supporting, coaching, and mentoring junior team members.
• Staying abreast of and (where necessary) applying the latest emerging technologies.

Who you are:

• Passionate about working with a wide range of teams helping them resolve their issues,  improving service reliability, and building shared ownership among the wider engineering team
• Excited about being part of a fast-growing company that’s trying to make a positive mark on the world
• A driven, ambitious self-starter
• Embrace a learning mindset and you are motivated to develop skills further
• Collaborative attitude – you enjoy working individually as well as within a team
• Can embrace our ALOT values
• Knows how to have fun whilst maintaining a professional outlook

Essential skills:

• A degree in Computer Science or relevant experience
• Proven track record in a similar role
• Able to work both individually and as part of an agile team


• Good understanding of:
• Cloud Infrastructure (even better if it’s Microsoft Azure)
• Infrastructure as Code (Terraform)
• Web Application Security (E.g. CloudFlare)
• Web and API scalability and performance
• Build and Release Pipelines (E.g. Azure Devops, Github Actions)


• Strong analytical and problem solving skills
• Able to actively participate in technical and wider team discussions
• Comfortable working within a live Cloud environment

Desirable skills:

• Proven track record in designing, developing, releasing, and maintaining scalable and fault-tolerant systems.


• Understanding of:
• .NET (Core/framework), REST APIs
• OO programming languages (we use C#)
• Relational databases


• Microsoft Azure Cloud Infrastructure:
• App Services
• Azure SQL
• Networking
• Functions
• Service Bus
• Cosmos DB


• Experience with the following:
• CloudFlare 
• HTTP, TLS, and Networking
• Datadog
• SEIM
• Azure DevOps Pipelines


• Data driven and scientific approach