Manager, Corporate Quality Assurance

Location: Toronto, Canada

Time Type: Full time

Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It With Pride.

You manage technical and scientific professionals responsible for initiation and execution of programs. This is a leadership role in cross-functional teams and regularly interacts with RDQ and cross-functional senior management.

How you will contribute

You will lead regional and sub-regional teams to deliver on the quality strategy, providing sufficient resources and expertise to appropriate functions and locations. You will manage, lead, coach and develop a team of quality experts to execute regional and global quality programs, ensuring compliance with Mondelēz policies and procedures and adherence to external regional and local food safety/regulatory requirements in internal and external manufacturing locations and facilities. In this role, you will develop and report quality KPIs, applying your understanding of the impact regional KPIs have on the global business. In addition, you will facilitate communities of practice on quality related topics; represent the quality function at R&D meetings to ensure that sufficient resources and expertise are allocated to significant projects, and to ensure there are sufficient resources available so products meet design, food safety and quality policy requirements; identify quality enhancements and improvements across R&D and the supply chain; partner with technical groups such as food safety/micro and sanitation to ensure program compliance and enhancement, and; help manage special situations and early warnings with respect to plant investigations, root-cause analysis and follow-up for the SSMT, protecting Mondelēz’s interests and reputation.

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

• Relevant experience in operations, quality and/or R&D
• Project management and managing multiple priorities
• Understanding of the commercial strategy process, product/package development process, food safety, plant commercialization, ingredient and package technology, coaching, and training in technical material
• Communication skills and leading cross-functional teams
• Statistical processes and problem-solving techniques
• Working with third-party manufacturers and suppliers to ensure compliance to Mondelēz International’s policies and procedures
• Working with customers on quality related issues
• Working with service-vendors’ technical equipment to support compliance

More about this role

What extra ingredients you will bring:

Key Responsibilities:
•    Ability to develop a strategy, drive the implementation, and lead complaint reductions and resolution of consumer complaints across multiple sites. Responsible for the oversight of both brand and manufacturing facility consumer complaints to identify trends and ensure the proper improvement plans are identified and implemented. 
•    Ensure audit preparedness for internal Mondelez quality/food safety compliance and external audit compliance (GFSI standards - FSSC 22000). 
•    Assist with the building, reviewing, and monitoring of quality / food safety capital planning at the manufacturing site.    
•    Participate in project and technical risk assessments and develop mitigation plans. Quality lead for commercialization projects ensuring products meet design, food safety, and quality policy requirements. 
•    Ability to drive and improve quality standard work processes and tools for commercialization process.
•    Facilitate Root Cause Analyses (RCAs) and lessons learned. Review and ensure the timely closure of corrective / preventive actions for consumer complaints, audits, risk assessment, etc. 
•    Develop, implement, monitor, and continuously improve quality and food safety programs. 
•    Provide leadership to drive quality programs with manufacturing and business partners in areas including: consumer inspired quality initiatives, compliance to specifications, statistical process controls, quality system management, integrated Lean Six Sigma, HACCP, and GMP’s.
•    Work with plant quality managers to develop the manufacturing facility’s Quality departments and capabilities.
•    Responsible for oversight of the weekly, and monthly key performance indicators (KPI).
•    Oversee corporate quality team members to guide, coach, and develop them in their role and career. 

Education / Certifications:

Bachelor’s degree in a relevant field; advanced degree preferred.

Job specific requirements:

Proven experience in Quality Assurance in the manufacturing environment, preferably in the food industry.
•    Minimum 10 years of related experience (operations, quality and/or R&D) with demonstrated technical and managerial ability.
•    Minimum 3 years of people management.
•    Experience in managing multiple locations and leading through influence.
•    Strong leadership and communication skills, experience in project management and risk assessment.
•    Knowledge of regulatory requirements, GFSI certifications, and quality standards.
•    If you are a results-driven leader with a passion for quality management, apply now to be a key player in driving excellence within our organization.
 

Travel requirements:

50% or greater

Work Schedule: Hybrid regular business hours (M-F)

The expected base salary range for this position is $112,900 to $141,150 CAD depending on several factors such as experience, skills, education, and budget.  In addition to base salary, this position is eligible to participate in a highly competitive bonus program with a target of 14% with possibility for overachievement based on performance and company results.

Mondelez also offers several generous employee benefits (some subsidized or fully paid for by the company), including health insurance, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education related programs, and enhanced vacation and holiday entitlements.  

AI may be used as part of the recruitment process and in accordance with local laws.

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

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