INFOR Time & Attendance Application Support Manager

Location: Santa Fé, Mexico

Time Type: Full time

Job Description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.

You provide software and application knowledge to support implementation of the given solutions.

How you will contribute

You will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Working collaboratively with multiple vendors
• Leading complex projects - project management
• Stakeholder management and influencing skills
• Managing infrastructure services delivery, support and excellence
• Working in global IT function with regional or global responsibilities in an environment like Mondelēz International
• Working with IT outsourcing providers using frameworks such as the IT Infrastructure Library
• Working with internal and external teams and leading when necessary

More about this role:

The INFOR Time & Attendance Application Support Manager is responsible for the overall management, support, and optimization of the organization’s INFOR Time & Attendance (T&A) solution. This role oversees daily system operations, ensures timely and accurate payroll data integration, and leads a team of support staff to provide high-quality service to HR, Payroll, and operational users. The manager collaborates with cross-functional stakeholders to improve business processes, maintain compliance, and drive enhancements within the INFOR HCM ecosystem.

Key Responsibilities

System Ownership & Administration

• Serve as the primary owner and subject matter expert for the INFOR Time & Attendance system.
• Manage system configuration, workflows, pay rules, schedules, accruals, and security roles.
• Ensure smooth integration with payroll, HRIS, and other enterprise systems.
• Oversee vendor relationships, system updates, and patches.

Team Leadership & Support

• Lead and mentor a team of application support coordinators/analysts.
• Establish and monitor service-level agreements (SLAs) for system support.
• Provide escalation support for complex issues.
• Foster a service-oriented culture with strong end-user engagement.

Data Integrity & Reporting

• Ensure the accuracy, timeliness, and completeness of employee time and attendance data.
• Perform regular audits to verify compliance with company policies and labor regulations.
• Develop dashboards and custom reports for HR, Payroll, Finance, and Operations.
• Support compliance reporting (e.g., overtime, leave balances, union agreements).

Process Improvement & Compliance

• Partner with HR, Payroll, Operations (and Manufacturing) to streamline time-tracking processes.
• Ensure system alignment with labor law, collective bargaining agreements, and organizational policies.
• Identify opportunities for automation and efficiency improvements.
• Lead system upgrades, testing, and implementation of new features.

Stakeholder Engagement

• Act as liaison between business stakeholders, IT, and the INFOR vendor.
• Translate business needs into technical solutions within the INFOR platform.
• Support change management, communication, and user adoption strategies.
• MDS Business engagement focal point.

Qualifications

Education & Experience

• Bachelor’s degree in Information Systems, Human Resources, Business Administration, or related field.
• 5+ years of experience with Time & Attendance systems, with at least 3 years of direct experience in INFOR T&A.
• 3+ years in a supervisory or managerial role.
• Strong understanding of payroll processes, workforce management, and labor compliance.
• English Language is mandatory and additional MEU/NALA languages are desirable.
• Project management skills

Skills & Competencies

• In-depth knowledge of INFOR T&A configuration, reporting, and integration.
• Strong leadership, coaching, and team management skills.
• Excellent problem-solving and analytical abilities.
• Effective communicator able to work with both technical and non-technical stakeholders.
• Advanced proficiency in MS Excel and reporting/analytics tools.
• Project management experience (system upgrades, rollouts, or migrations).
• ITIL desirable.
• Strategic and Sustain Solution in WFM.

Key Attributes

• Strategic thinker with ability to align system capabilities to business goals.
• Service-driven, with strong focus on user experience and process efficiency.
• High integrity and confidentiality in handling employee data.
• Adaptable and proactive in a fast-paced, changing environment.

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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