Engineering Team Lead - BigBrain Customer Experience

monday.com is looking for a Full Stack Team Lead to lead a team of highly talented and independent developers and in a rapidly changing environment. You’ll join our R&D Team based in our headquarters, Tel Aviv, Israel.

In monday.com every decision we make is based on data. We measure everything: every visit, every click, every call, every mention, every failure and every success. We collect a lot of data, but for data to be useful it needs to be analyzed and made accessible - that’s why we built BigBrain

The platform that gives every monday employee all the data they need to do their job, it’s the one place to see all the data related to each customer; from marketing, to sales, to how they actually use the product.

See some more on BigBrain here:

https://www.youtube.com/watch?v=YyIq9Wiv_J0

https://engineering.monday.com/meet-the-geniuses-behind-our-bi-tool-bigbrain/

There are a few things we take really seriously here at monday.com: building amazing products and providing the best possible service to our customers. Our clients love our product, and it’s incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

The BigBrain CX (Customer Experience) Team is responsible for optimizing the Customer Experience process. Be it in our support and ticketing system all the way through to monday.com’s product itself. The BigBrain CX team is building process changing tools to ensure that the service we’re providing is informative, helpful and blazing fast - you’ll find yourself working on routing optimizers, KB systems, monday’s production Help center and chatbots all the way through NLP bots to categorize, summarize and even respond to customer queries.

If you’re excited about tech, agile work, scale and generating a ton of impact on our customers - this is the place for you!

#LI-DNI

• Lead a development team - recruiting top talents, mentoring, building processes, engineering culture, etc.
• Centralize team’s activities, including new feature development, automation, testing, bugs management, and planning your team’s iterations in an Agile environment.
• Be both a technical leader and people manager.
• You will work closely with the builders - our product, designers, and developers - to execute our roadmap and build amazing user experience.
• Develop features end-to-end, from thinking about the product, working with UI/UX design team, development, testing, deployment, to post-deployment analysis.
• Be a key member in the group’s leadership forums, oversee employee development and growth.
• Our Stack- React.JS, Redux, Node.js, Ruby on Rails, AWS, Elastic Search, Redis, MySQL

• Experience managing a team and leading projects hands-on from start to finish
• 2+ of proven management experience.
• Experience building web applications from scratch in a production environment
• Passion for both client-side and server-side development
• Team player, strong communication skills, empathy, and someone who thrives working in a fast-paced environment
• Degree in Computer Science (not a must; we’re always looking for super talented people)

Engineering Team Lead - Customer Experience

monday.com is looking for a Full Stack Team Lead to lead a team of highly talented and independent developers and in a rapidly changing environment. You’ll join our R&D Team based in our headquarters, Tel Aviv, Israel.

The platform that gives every monday employee all the data they need to do their job, it’s the one place to see all the data related to each customer; from marketing, to sales, to how they actually use the product.

See some more on BigBrain here: https://www.youtube.com/watch?v=YyIq9Wiv_J0

There are a few things we take really seriously here at monday.com: building amazing products and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.

The BigBrain CX (Customer Experience) Team is responsible for optimizing the Customer Experience process. Be it in our support and ticketing system all the way through to monday.com’s product itself. The BigBrain CX team is building process changing tool to ensure that the service we’re providing is informative, helpful and blazing fast - you’ll find yourself working on KB systems, our production Help center all the way through NLP bots to categorize, summarize and even respond to customer queries.