Senior Site Reliability Engineer - GetFeedback Digital Team

What we’re looking for

As a member of the Infrastructure team at Survey Monkey, you will have a direct impact in designing, engineering and maintaining our Cloud, Messaging and Observability Platform. Solutioning with best practices, deployment processes, architecture, and support the ongoing operation of our multi-tenant AWS environments. This role presents a prime opportunity for building world-class infrastructure, solving complex problems at scale, learning new technologies and offering mentorship to other engineers.

What you’ll be working on

• Architect, build, and operate AWS environments at scale with well-established industry best practices
• Automating infrastructure provisioning, DevOps, and/or continuous integration/delivery
• Support and maintain AWS services, such as EKS
• Write libraries and APIs that provide a simple, unified interface to other developers when they use our monitoring, logging, and event-processing systems
• Support and partner with other teams on improving our observability systems to monitor site stability and performance
• Work closely with developers in supporting new features and services.
• Work in a highly collaborative team environment
• Serving as a technical mentor
• Participate in on-call rotation

We’d love to hear from people with

Experience and Background:

• 5-8+ years of professional experience in relevant fields, with solid engineering expertise.
• Over 5 years of hands-on experience in production environments using AWS services, including EKS, EC2, IAM, Kafka, Redis, Memcache, and CloudWatch.

Cloud Infrastructure and Tools:

• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with observability tools like Splunk, OpenTelemetry, New Relic, Datadog, and Grafana/Prometheus.

Configuration Management and Automation:

• Proficient in configuration management and orchestration tools such as Ansible, Terraform, and CloudFormation.
• Strong expertise in Docker and Kubernetes for containerization and orchestration.
• Knowledge of GitOps practices and tools like ArgoCD or FluxCD.

Scripting and Programming:

• Proficient in scripting languages (Bash, Python, YAML) for system automation.
• Experience instrumenting Python and Node.js applications to send metrics, traces, and logs to third-party observability tools.

Data Management and Analysis:

• Familiarity with databases and caching technologies, including PostgreSQL, MongoDB, Memcached, Redis, and Kafka.
• Experience with metrics and logging libraries, data aggregation, and visualization tools, particularly Splunk and OpenTelemetry.

Collaboration and Communication:

• Excellent communication skills, capable of collaborating effectively with both co-located and remote teams.
• Ability to listen and partner to understand requirements, troubleshoot problems, and promote platform adoption.

Agile and Development Practices:

• Experience working in agile environments and utilizing JIRA.
• Familiarity with GitHub and GitHub Actions in software engineering or DevOps contexts.
• Preferably experienced with secrets management, particularly HashiCorp Vault.

­­Additional Skills:

• Strong troubleshooting skills across systems, networks, and application code.
• Genuine interest in the instrumentation and optimization of Kubernetes clusters.
• Understanding of scalable and high-performance application architecture.

This opportunity is hybrid and requires you to work from the SurveyMonkey office in Bengaluru 3 days per week.

#LI-Hybrid