Senior Site Reliability Engineer 2

Location: Hyderabad, India

Remote Type: Hybrid

Job Description

Join the Team Modernizing Medicine

At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

A Culture of Excellence

When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction.   From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes:

• Consistently ranked as a Top Place to Work

• 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year”

• 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties

• Florida Venture Forum: Venture-Backed Company of the Year

We are growing fast, thinking big, and we are just getting started.

Ready to modernize medicine with us?

Job Description Summary:

Our Mission & Vision

At ModMed, we are placing doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. We envision a world where the software we build increases medical-practice success and improves patient outcomes.

The Role: Impact at Scale

As a Senior Site Reliability Engineer II, you are a senior-level architect of reliability. You don’t just maintain systems; you think big to shape the future of our cloud operations. In this role, you will be a strategic partner in ensuring our AWS infrastructure is world-class, cost-effective, and inherently secure.

You will innovate boldly by leading complex technical initiatives and aligning passion with purpose as you mentor the next generation of engineers. Your work ensures that when a doctor reaches for our software, it is fast, reliable, and ready to help them do good.

How You’ll Drive Success

• Strategic Cloud Ownership: Design and lead the deployment of secure, scalable AWS infrastructure. You’ll optimize for high availability and fault tolerance, ensuring our business-critical applications thrive.

• Advanced Observability: Champion a culture of data-driven decisions by enhancing our DataDog ecosystem. You’ll ensure we have proactive detection and deep visibility into every corner of our AWS environments.

• CI/CD Leadership: Lead the evolution of our deployment velocity. You will optimize robust pipelines using Jenkins, making "deploying with confidence" a daily reality for our engineering teams.

• Kubernetes Orchestration: Manage and optimize our containerized world at scale. You’ll drive improvements in scalability and deployment consistency that save time for everyone.

• Infrastructure as Code (IaC) Champion: Be the expert voice for Terraform or Ansible, automating complex cloud operations to eliminate manual toil and improve efficiency.

• Security & HIPAA Stewardship: Safeguard our patients' and doctors' trust by ensuring all operations meet rigorous security and compliance standards (HIPAA, GDPR, SOC 2).

• Mentorship & Cultural Leadership: You aren't just a technical lead; you are a coach. You will foster a collaborative environment where you mentor junior engineers and have fun while solving hard problems.

What You’ll Bring

• Experience: 7–9 years of deep experience in SRE or Cloud Engineering, with a proven track record of managing large-scale AWS environments.

• AWS Mastery: Extensive experience with EC2, S3, Lambda, and RDS, with a focus on cost-optimization and resource utilization.

• The SRE Toolkit: Proficiency in Kubernetes, DataDog, and Jenkins.

• Coding & Automation: Strong scripting skills (Python or Bash) and professional expertise in IaC tools like Terraform.

• Problem-Solving Prowess: A proactive, "ownership" mindset. You don't just fix problems; you architect systems so they don't break in the first place.

• Clear Communication: The ability to translate complex technical strategies into clear goals for cross-functional teams and leadership.

Nice-to-Haves:

• AWS Professional-level Certifications.

• Experience with serverless architectures or cloud-native data tools (Kafka, Kinesis, Redshift).

• Prior experience in healthcare technology or high-security environments.

Why Join ModMed?

• Lead the Strategy: At the SRE 2 level, you have a seat at the table to help shape our technical roadmap.

• Direct Healthcare Impact: Your work directly enables better patient outcomes by keeping the "intelligent heart" of medical practices running smoothly.

• Innovation & Autonomy: We encourage you to innovate boldly. If there is a better way to do things, we want you to lead the charge.

• A Culture of Excellence: Work with a team that values customer delight and doing good as much as they value clean code and 99.99% uptime.

ModMed Benefits Highlight:  At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:

• Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
• Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
• Allowances: Annual wellness allowance to support your well-being and productivity,
• Earned, casual, and sick leaves to maintain a healthy work-life balance,
• Bereavement leave for difficult times and extended medical leave options,
• Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
• Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully.  Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.