Technical Project Manager

ModMed is hiring a driven Technical Project Manager to join our positive, passionate, and high-performing Professional Services Team. The Technical Project Manager will meet the Objective Key Results (OKR) of interface lab readiness for MedX specialties Go-Lives.

This is an exciting opportunity to leverage your project management skills within a fast-paced Healthcare IT company that is truly Modernizing Medicine! 

Your Role:

• Assist various ModMed teams, Lab vendors, and Customers by defining scope, removing roadblocks, and risk & mitigation planning related to Lab interface readiness at the time of Go-Live.
• Champion a positive Customer Journey experience by supporting the various teams that touch the customer from the Sales cycle to Implementation, Pre-Go-Live readiness, Business Process Consulting, and Training, with a specific focus on Lab Readiness for HL7/API deliverables.
• Respond to customer inquiries by understanding, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer understanding, and answering any questions.
• Work with external and internal staff and teams to install and maintain the necessary integration points, including various integration formats such as HL7, APIs, XML, or flat files.
• Knowledge of clinical office workflows and problem-solving gaps in the process with recommendation solutions.
• Work closely with lab vendors and customers to verify data flowing into and out of systems
• Develop interface test plans based on functional design and technical requirements

Skills & Requirements:

• Bachelor's Degree preferred 
• Project management and successful Customer service delivery experience
• Typically requires 1-3 years of relevant experience or an equivalent combination of experience and education. Industry knowledge of HL7 and API integrations used in Healthcare
  • Data manipulation, handling, and mapping are required
  • SQL, CSV files, and mastery of Excel
  • Knowledge of MirthConnect, HL7, and API design patterns, and integration best practices
• Proficient in various business applications and tools including, but not limited to, guide, MirthConnect, Windows, Microsoft Office Suite, VPN Clients, and Remote access software. Windows Server and SQL Server
• Ability to read, interpret, and create technical documents such as specifications and procedure manuals
• Maintains a positive and open attitude to change with an ability to adapt to new situations
• Ability to quickly learn, analyze, understand, and convey complex information
• Ability to speak effectively to groups of customers or employees
• Excellent verbal and written communication and interpersonal skills
• Ability to effectively work independently and coordinate a team effort
• Must have experience in developing and integrating business processes
• Knowledge of clinical & lab workflow and operations is preferred
  

#LI-SM1

#LI-REMOTE