Description
Key Responsibilities: -
· Working Experience on Production environment
· Analyse and resolve production & non-production issues within set SLAs.
· Identify the severity level of the customer-impacting issue & react accordingly.
· Investigate system logs to resolve production issues and restore services.
· Provide RCA for production issues to avoid recurrence.
· Regularly communicate incident/request status to teams/customers impacted.
· Deploy, monitor & troubleshoot new software versions in production & non-Production environments.
· Work closely with our development and QA team to address software bugs.
· Identify trends in reported issues, report them and suggest possible solutions.
· Design procedures to eliminate manual processes in the team.
· Required to have good communication skills - both written and verbal.
· should be able to work under a high-pressure environment with flexible work timings.
· Be a part of a 24x7 on-call rotation to provide continuous support.
. Support Install, upgrade application software across environments
Job/Technical Skills: -
Mandatory: -
. 3 ~ 5 years of systems engineering exp / application support experience
· Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments.
Operating Systems - Linux (Red Hat,Oracle Linux CentOS)
· Application Middleware platforms such as Jboss, Apache, Tomcat, NGINX etc.
· Knowledge of Jenkins,Terraform,GIT, Ansible etc.
· Should have hands-on administration experience with Cloud Platforms such as AWS.
· Knowledge of Kubernetes (K8), ArgoCD, HelmChart
. Ability to multitask with good communication and interpersonal skills
Desirable:
· Knowledge of Java application and Oracle/MySQL databases.
· Experience with PL\SQL. Reading / interpreting / executing statements.
· Should have skills with Bash/Perl, Shell, Python, Groovy.
· Knowledge of Networks, Firewalls, File Shares, Windows,DNS,TCP/IP,
· Knowledge & Experience on JIRA,Confluance.
· Monitoring tools – Zabbix,graylog etc.
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