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Miro

Sr Solutions Engineer

Singapore
API
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Description

About the Team

We are seeking a dynamic Solutions Engineer to join our growing team. In this pivotal role, you will have the unique opportunity to accelerate sales cycles, serve as a Miro product expert, and be a solutions champion for our customers' and partners' business and technical needs.
As a Solutions Engineer, you will be the critical link between our Go-To-Market and Product/Engineering divisions. Your expertise will be instrumental in shaping how our customers use the product and how our product evolves to meet their changing needs.

About the Role

As a Solutions Engineer at Miro, you'll be at the forefront of designing and delivering bespoke solutions to our diverse clientele, while having a unique opportunity to accelerate sales cycles and serve as a product expert. 
This role requires a blend of technical acumen and interpersonal skills, making you a pivotal bridge between our products and the customers who rely on them. You'll serve as a crucial link between the Go-To-Market and the Product/Engineering teams, partnering closely with Sales, Customer Success, and Partnerships to shape how our customers use the product and how our product evolves to meet their changing needs. In essence, you'll be instrumental in crafting the user experience and driving the product's evolution, all while ensuring it aligns perfectly with our customers' requirements.

What you’ll do

  • Collaborate Globally: Work closely with a cross-functional, multi-national team to design and implement cutting-edge solutions tailored to customer needs
  • Technical Expertise: Leverage and deepen your product knowledge to solve complex technical challenges, acting as a subject matter expert for our customers and internal teams
  • Sales Enablement: Support sales activities by creating and presenting compelling demo and presentation content, showcasing the value and capabilities of our solutions
  • Customer Advocacy: Partner with key accounts to understand their unique challenges and opportunities, driving positive change and improvements in their operations
  • Innovative Problem-Solving: Apply creative thinking and technical skills to develop and optimize solutions, ensuring high customer satisfaction and success
  • Knowledge Sharing: Continuously learn and share insights with the global team, contributing to a culture of excellence and collaboration
  • Impactful Engagement: Influence large deals and customer workflows, making a tangible difference in how businesses operate and succeed

What you’ll need

  • Problem-Solving Skills: Strong analytical and creative problem-solving abilities
  • Communication Skills: Excellent verbal and written communication abilities
  • Customer Facing:  5+ years Enterprise customer-facing experience
  • Proficiency in conveying technical and business knowledge to drive outcomes
  • Basic understanding of SAML, SSO, SIEM, CASB, DLP
  • Familiarity with REST APIs/Web SDK and SaaS applications.
  • Collaboration: Strong teamwork skills to work with cross-functional, multi-national teams
  • Presentation Skills: Experience in creating and delivering engaging demo and presentation content
  • Adaptability: Flexibility to adapt to changing environments and customer requirements
  • Given the nature of the work environment, bilingual language skills would be highly beneficial 

What's in it for you

  • Competitive equity package
  • Private health insurance program
  • Salary continuance insurance and Life insurance coverage
  • Wellbeing benefit and WFH equipment allowance
  • Annual learning and development allowance to grow your skills and career
  • Opportunity to work for a globally diverse team

 

About Miro

Miro is a visual workspace for innovation that enables distributed teams of any size to build the next big thing. The platform's infinite canvas enables teams to lead engaging workshops and meetings, design products, brainstorm ideas, and more. Miro, co-headquartered in San Francisco and Amsterdam, serves more than 60M users worldwide, including 99% of the Fortune 100. Miro was founded in 2011 and currently has more than 1,800 employees in 12 hubs around the world.

We are a team of dreamers. We look for individuals who dream big, work hard, and above all stay humble. Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment. We strive to play as a team to win the world and create a better version of ourselves every day. If this sounds like something that excites you, we want to hear from you!

Check out more about life at Miro: 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences. Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture. We believe that creating big things requires diverse and inclusive teams. Diversity invites all talent with different demography, identities and styles to step in, and inclusion invites them to step closer together. Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Miro handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found here. 

Miro
Miro
B2B Enterprise Applications Enterprise Software Product Management UX Design

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