Senior Java Engineer (Contact Center Experience)

Location: Buenos Aires, Buenos Aires, ar, Remote

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across  5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. 

Job Description

Our client, a leading European company in the home security sector, is launching a large-scale digital transformation project aimed at developing a middleware platform that will serve as a bridge between multiple internal systems (CRM, Payment, etc.) and the Contact Center (Genesys Cloud).
We are seeking a talented professional to join this innovative initiative and contribute to building a modern, scalable integration layer that enhances customer experience and operational efficiency.

The role requires speaking Spanish at a C1 level.

Responsibilities:

• Develop the integration platform that connects the Contact Center with custom and third-party systems.
• Contribute to the design of new functionality and support of the existing features.
• Contribute to the technical designs based on architectural blueprints and the implementation process, ensuring architectural integrity.
• Cooperate with Service/Maintenance, QA, Platform Teams.
• Ensure robust, secure, and scalable API connections for data exchange and service orchestration.
• Ensure the quality of software deliverables by actively participating in the defined quality strategy and adhering to established quality standards.

Qualifications

• 5+ years of in-depth development experience with Java/Spring Boot
• Familiarity with JS, Angular for Front-End development.
• Experience in Contact Center solutions.
• Experience with public clouds such as AWS, GCP or Azure
• Hands-on experience with Microservice architecture, including REST and SOAP-based APIs.
• Knowledge in Oracle, MySQL, and SQL Server databases.
• Familiarity with Kubernetes, Docker, Helm, 
• Knowledge of CI/CD tools such as Bitbucket, Jenkins, Sonar, and Git.
• Experience working in Agile methodologies, particularly Scrum.
• Proficiency in both spoken and written Spanish at an advanced level.

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.