IT Infrastructure Specialist

Location: Warsaw, Masovian Voivodeship, pl, Remote

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. 
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for an IT Infrastructure Specialist to join the team and work closely with infrastructure vendors and internal IT teams to control service delivery and performance, ensure alignment with the infrastructure roadmap (cloud, on-prem, hybrid), and actively drive service quality and improvements.

This role is focused on hands-on involvement and personal ownership; the core purpose is to control infrastructure vendor delivery, performance, and alignment with roadmap and strategy.

You will be part of IT projects for our client - a multinational financial services company operating across several European countries. The client relies on stable, well-governed infrastructure and external service providers to support business-critical systems.

Key Responsibilities

• Align infrastructure providers with internal IT teams to ensure consistent service delivery and alignment with business and country-specific requirements
• Review SLAs, KPIs, and service reports; proactively challenge incidents, recurring problems, performance bottlenecks, and capacity gaps
• Drive continuous service improvement initiatives, ensuring measurable outcomes rather than passive acceptance of vendor reporting
• Contribute to infrastructure strategy and roadmap (cloud, on-prem, hybrid), including standardization across countries and lifecycle planning (hardware, OS, platforms)
• Review, communicate, and approve major infrastructure changes; ensure proper risk assessments, rollback plans, and coordination for business-critical systems
• Define and own monitoring and observability standards; ensure effective alerting (minimal noise, no blind spots) and end-to-end visibility across infrastructure and applications
• Validate monitoring coverage across all regions and systems; drive improvements toward proactive issue detection and prevention
• Support security and operational resilience by ensuring patching compliance, backup and disaster recovery processes, while optimizing capacity, cost efficiency, and license usage

Qualifications

• 3+ years of experience working in infrastructure-focused roles within IT operations or service delivery or similar, with responsibility for service stability and operational quality
• Strong experience of  Azure cloud platform
• Managing and administering Office 365 environment
• Understanding of networking, servers, virtualization, VMware
• Understanding of IT operational procedures
• Experience managing and working with external infrastructure vendors
• Ability to challenge external providers (not just accept)
• Good communication with IT and business stakeholders
• ITIL v4 mindset

Additional Information

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.