Director, Head of User Experience and Product Design

You Will:

• Define Minted’s overall UX strategy and vision for a world-class mobile and desktop experience ensuring that it is tightly aligned with Minted’s broader omni-channel brand and product strategy 
• Articulate and evangelize your vision, translating into an actionable roadmap that you drive in collaboration with cross-functional partners in Brand, Product Marketing, PM, and Eng
• Design, document and evangelize a cohesive set of design principles, patterns, and guidelines that can be utilized everywhere to ensure consistency of experience 
• Articulate a strong rationale for these guidelines and partner with the PM and Engineering teams to ensure adoption of a robust and flexible Design System and Component Library
• Know our customer and represent her needs and her voice in the product and user experience design process
• Influence and mentor across the organization, focusing on coaching and developing cross-functional partners, brand marketing and product designers, product managers, engineers, and QA on UX best practices
• Review all UX design created by the UX team and outside vendors to ensure intuitive UX, achievement of business goals and consistency with UX and usability guidelines
• Develop and design an effective organizational structure reflecting ownership and responsibilities for the User Experience team that scales with Minted’s growing business
• Recruit, hire, manage and mentor top digital UX and UI designers on the team
• Develop high quality standards with design firms and independent contractors to have a “bench” of resources to support flexing as needed against projects
• Define UX and UI processes with key measurable metrics that achieve both quality and rapid time to market; partner with other departments to optimize and improve efficiencies across teams

You Have:

• A Bachelor’s or Graduate degree in user experience, design, or other related field
• 10+ years experience in user experience and design with expert knowledge of mobile and web design principles, information architecture, user-centered design and design thinking.
• 7+ years management experience with a track record of hiring and developing strong individual contributor UX and UI designers & researchers 
• Innate understanding of consumer-focused digital experiences across site, mobile, and in-store represented by direct experience in omni-channel retail e-commerce
• Strong retail insights and an understanding of how and why consumers use Minted products, informed by a personal passion for shopping or collecting design or fashion goods
• A clean, polished design aesthetic coupled with a passion for pixel perfection, consistency, and usability
• Appreciation of standards; proven methods and tools to enforce brand identity and consistency across all projects
• A portfolio showcasing a proven track record in creating consumer-focused UX that solves complex design problems providing impact to customers and the business
• An ability to prioritize in a fast paced environment and meet changing deadlines and priorities on multiple simultaneous projects
• Deep experience designing and building organizational structure, systems, and processes to scale the UX function, in a large (1000+ employees) consumer internet company

You Are:

• A strategic, consumer-centric thinker.  You understand consumer segments deeply and intuitively, and you naturally gravitate to the consumer when answering questions or considering strategies.
• Results oriented.  You are most comfortable in work environments which are outcome-oriented and merit-based, and are highly motivated by goal accomplishment.
• A passionate customer advocate. You are ready to put the customer first and influence others across the company to think similarly. 
• Receptive to change.  You are flexible, adaptable, innovative, and open in response to competitive pressure and market change.
• A collaborative thinker.  You enjoy an environment that has been structured for collaboration and interdependencies.
• A systems thinker. You intuitively understand interdependencies, ask follow-up questions, and drive to solutions that balance the success of initiatives across revenue, quality, brand, and cost goals. 
• A collaborative people leader. You know how to work effectively with your functional-executive peers and their organizations, advocating for your category, holding colleagues accountable and leading the entire cross-functional team to success. People follow you, even when they don’t report to you.