Director of Information Technology

You Will:

• Develop, advocate, and execute a comprehensive roadmap to enhance Minted's IT infrastructure, security protocols, and internal processes.
• Oversee the network, systems, security, and help desk teams to ensure they achieve their goals, providing mentorship, strategic direction and vision, and support.
• Implement and manage robust security measures to protect Minted’s data and systems from internal and external threats.
• Ensure the efficient operation and maintenance of internal IT infrastructure, including servers, networks, and workstations; ensure seamless collaboration across the company in a cost-effective manner.
• Streamline and enhance help desk operations to provide exceptional support to all internal users, resolving issues promptly and effectively.
• Collaborate with department leaders to identify and address coverage gaps, inefficiencies, and pain points within and across departments.
• Devise and execute on a strategy around internal information management that is logical, centralized, and easy to search and maintain.
• Collaborate with HR teams to streamline management of internal user processes, especially automations and controls around user onboarding, off-boarding, and application access
• Analyze and utilize metrics to drive continuous improvement in IT processes, infrastructure, and service delivery.
• Lead complex technical projects from initiation to completion, ensuring feasibility, detailed planning, effective implementation, and seamless integration.
• Maintain and strengthen relationships with third-party vendors, managing RFI/RFP processes, bake-offs, and contract negotiations.
• Manage the IT budget, ensuring it aligns with Minted’s profit and growth objectives and infrastructure needs.

You Are:

• Patient and thoughtful; Detail oriented with the ability to juggle many projects in parallel.
• Able to foster effective working relationships and build consensus across the organization including C-suite.
• Familiar with the challenges in scaling knowledge and creating education within the non-technical areas of a company, and an intuitive understanding of how scaling and knowledge are linked.
• Familiar with the information technology and knowledge sharing needs of the non-technical functions of a company.
• Familiar with IT industry best practices across networking, infrastructure, application management & security.
• Familiar with emerging trends on new business & productivity tooling on the market.
• Assertive when needed to drive the IT roadmap and clearly communicate with stakeholders throughout the project.
• Methodical in identifying, stack ranking, documenting and communicating projects and project requirements, scope, & risks to stakeholders.

You Have:

• 8+ years of experience driving cross functional IT projects for late stage technology startups.
• 5+ years of experience leading IT organizations with diverse skillsets across infrastructure and technical support.
• Domain knowledge and expertise of multiple disciplines including IT systems, networking, security and compliance.
• Understanding of image management and WDAM solutions.
• Experience with SaaS and terrestrial file systems (Box.com, SAN).
• Expertise in project management tools (Smartsheets, Monday.com, Asana).
• Experience working with Application Catalogs (Torri, Zylo, Assets).
• Experience with integration of information systems with specific organizational business needs and plans, such as a company intranet portal.
• Experience in vendor management and contract negotiations.
• Experience monitoring project financials.
• Experience with working with SSO, MFA, and cloud API middleware tools.
• Excellent verbal and written communication skills to both technical and non-technical audiences.
• Experience working with a globally distributed workforce involving many companies.

Bonus Points:

• Experience with Adobe Creative Suite and Adobe Experience Manager.
• Experience working at an e-commerce company.