Software Engineer II

Dynamics 365 is Microsoft’s suite of enterprise software that power many of the largest businesses in the world. The Customer Experience Applications Team delivers Dynamics 365 Customer Service Omnichannel that lets our customers run intelligent and highly scalable contact centers. We are building the next generation of our applications running on Azure that pull together Dynamics 365, Office 365 and a number of other Microsoft cloud services to deliver high value, complete, and predictive application scenarios across all devices and form factors.   

Omnichannel for Customer Service is a robust application that extends the power of Dynamics 365 Customer Service to enable organizations to instantly connect and engage with their customers via channels like Live Chat, Voice, and SMS. 

As a Senior Software Engineer in the Microsoft Dynamics Customer Experience Applications team, you will work with senior business and technology leaders as well as internal business users and partners to conceive, design and implement Dynamics 365 applications and pick the best technical architecture to solve their business needs.  

We innovate quickly and collaborate closely with our partners and customers in a very agile environment. If the opportunity to collaborate with a diverse engineering team, on enabling end-to-end business scenarios using cutting-edge technologies and to solve problems for large scale 24x7 business SaaS applications excite you, we would love to talk to you!  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required 

• 4+ years professional software development with hands-on exposure to distributed systems, and at least one of the following languages: C#/C++/Java 
• Bachelor’s or Master’s degree in Computer Science, Engineering or related technical field, or equivalent professional experience 
• Strong focus on customers success, zero trust security and compliance 
• Strong coding, debugging, and problem-solving skills 
• Experience with design and implementation of enterprise-scale services 

Preferred 

• Experience delivering Dynamics 365 and/or Power Platform solutions 
• Excellent verbal, written, and cross-team collaboration skills 
• Passion for improving software quality and engineering excellence 
• A strong team player and collaborator, across time zones and diverse stakeholder groups 
  Passion for improving software quality and engineering excellence 
• Experience with building infrastructure using Microsoft Azure, AWS, or Google Cloud 
• Experience in developing and debugging products and test code within REST and gRPC 
• Familiarity with microservices architecture, Kubernetes (K8s), and observability tools (e.g., logs, metrics).
• Understanding of network protocols and cloud service architecture.
• Strong collaboration skills and a passion for driving impactful results.

Other 

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:  
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter. 

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

As an engineer you will be responsible for implementing features towards a wide variety of business applications and services within Dynamics 365 products portfolio as well as ensuring they are done to meet quality standards with the result being software that is used by individuals and businesses throughout the world. In short you will do the following:

• Designing and developing highly usable and scalable new application capabilities and enhancing existing capabilities to meet the needs of our customers.
• Developing and debugging product/test code in a distributed platform using C#, Service Fabric Microservices and Power Platform
• Troubleshooting live site issues as part of both product development and live site rotations
• Ensuring high reliability of applications and services through intelligent monitoring and alerting

Throughout your tasks, you will work closely with Program Managers and other Software Engineers to optimize design, quality and functionality as Microsoft places a premium on the ability to work well in a team environment.