Site Reliability Engineer II

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

We are looking to hire a Site Reliability Engineer II to join our team. We are part of the Azure engineering organization and consider great customer experiences critical to the overall success of Azure. We create, define, and lead product offerings that set our customers up for success, empower them to solve problems, and ensure they have a phenomenal experience if they need support. We empower 200+ product groups across Azure with apps, platforms, intelligent insights, and all the capabilities needed to enable consistent and excellent customer experiences across Azure services.

We are a team that loves big opportunities and as part of Azure we have consistently innovated and created new solutions to solve some of our most interesting problems. We value diverse opinions and new, forward-thinking ideas. We have strong customer empathy and are delighted in understanding our customers’ needs.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

• Partner with Customer/First Parties in migrating and navigating in Azure and help them design the solutions with highest reliability.
• Contribute to the design of V. Next architecture for Cloud infrastructure services, based on Customer/ First party engagements.
• Engage in major production triage efforts and work with different teams in the identification of root cause of highly impactful or complex issues as required and identify Product gaps and work with Product teams to bridge the gaps.
• Partner closely with Software developers, Product Managers, architects, and Infrastructure teams to drive delivery of sustainable and reusable design solution patterns to ensure non-functional production support requirements are adopted early in the Migration /Deployment.
• Collaborate with Development and Service teams to understand technical solutions to understand Service Level Indicators (SLIs) and Service Level Objectives (SLOs) and help Customers / First Parties in design to achieve the right RPO / RTO and their Composite SLA to meet requirements.
• Participate in on call coverage rotation - Provide leadership to all major Incidents in Azure as Platform and Customer facing Incidents.
• Identify and drive requirements for increased customer self-supportability
• Identify and drive implementation of customer centric mitigation levers and playbooks for Operations.
• Drive continuous swift momentum towards mitigation, asking leading technical questions, offering suggestions around troubleshooting direction.
• Provide excellent incident communication to stakeholders.
• Work within a “Follow the Sun” global shift rotation, covering local day-time hours, including holidays and weekends, on a rotational basis.
• Embody our culture and values.