Service Engineer II - CTJ - TS/SCI

Microsoft has an exciting opportunity for a Service Engineer II to join the Azure Sovereign Foundation Team as part of the Cloud Transfer Service (CTS) Core team. The Azure Cloud Transfer Service enables secure data transfer between enclaves, supporting a wide set of missions within highly regulated industries. We welcome you to meet the team and learn about the complex challenges you can solve with us! 

We are looking for engineers to join a fast-paced team and solve complex problems in the domain of mission-critical distributed systems spanning data transmission across clouds. Our team is deeply involved in the following areas: service automation and reliability improvements, systemic latency reduction, data validation and transformation, and throughput optimization. In this role, you will have the opportunity to build, deploy and support systems which enable a broad set of Azure services to be consumed by customers in highly secured and regulated industries. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Minimum/Required Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in systems engineering, network engineering, service engineering, or software engineering
  • OR equivalent experience. 

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Candidates must have an active TS/SCI and be willing to upgrade to TS/SCI (with polygraph). This role will require candidates to maintain the TS/SCI (with polygraph) clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field AND 5+ years technical experience in systems engineering, network engineering, service engineering, or software engineering 
  • OR equivalent experience. 
• 1+ year(s) technical experience working with large-scale cloud or distributed systems. 
• Linux+ OR RHCSA OR LPIC 1 and 2, or/and LFCA. 
• Network+, MCSA 
• Technical experience in Linux, specifically RHEL8+, Rocky Linux 8+, or similar 

Service Engineering IC3 - The typical base pay range for this role across the U.S. is USD $98,300 - $193,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $127,200 - $208,800 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until January 13, 2025

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Technical Knowledge and Expertise  

• Demonstrates expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale. Contributes to service design by identifying and recommending optimal configurations of technology components with awareness of cost management. Adjusts configurations and defines infrastructures to improve availability, reliability, efficiency, observability, and/or performance of supported products and services, with minimal guidance from other engineers. Actively participates in reviews with the engineering teams that develop and/or manage services and shares learnings and recommendations across engineering teams working on related services within their organization. 

• Stays current in knowledge and expertise as technology landscape evolves. Contributes to the adoption of new solutions. Proactively seeks opportunities to learn and receive feedback. 

Operational Excellence 

• Implements reliable, scalable, and high-performance solutions across teams. Contributes to design documents. Owns implementation and rollback plans Maintains quality checklist and related documentation with minimal guidance. 

• Monitors and acts on telemetry data and performs analyses to identify patterns that reveal errors and unexpected problems that are affecting the system availability, reliability, performance, and/or efficiency, with minimal guidance. Develops scripting and/or automation used in monitoring based on observations and experience. 

• Responds to incidents during regular on-call rotations by identifying the level of impact, troubleshooting issues, and deploying appropriate fixes to resolve root cause(s). Alerts product teams and owners to major customer impacting issues and escalates resolution of complex and highly impactful issues affecting multiple components or features to other engineers or engineering teams as needed. Shares details related to incidents and their resolution through postmortem reports and during regular review meetings. 

• Learns and adheres to prescriptive guidance for security, privacy, and compliance standards in alignment with direction from the business and technical experts. Works with security, privacy, and compliance teams to identify and address issues relevant to their services with minimal guidance. 

Collaboration and Knowledge Sharing  

• Collaborates within and across teams by proactively and systematically sharing information with an appropriate level of detail for their audience. Proactively manages dependencies for their work with others. 

• Shares insights and best practices that can be applied to improve development and operations of the system, platform, or product components and features by participating in design reviews, incident drills and debriefs, and regular meetings, as well as interactions with more experienced Service Engineers and members of product engineering teams. 

Other 

• Embody our culture and values