Senior Site Reliability Engineer

Are you an individual who loves to work on large-scale projects at one of the most exciting and diverse divisions within Microsoft? Are you looking for big, creative challenges that show immediate results since your customers are the product engineers for Office and M365? Do you want to be at the core of it all, acting as a force multiplier enabling groups of engineers to do their best work? If so, we have the perfect job for you!    

The ES365 (Engineering Systems 365) team owns the tools that make up the end-to-end developer experience in Office and M365 (Substrate) from source control and check-in experience to build, validation, and deployment automation, and we’re making big, bold changes – for the better! We’re making it easy to build and ship apps across platforms and endpoints, and we’re moving away from proprietary, internal-only tools onto “one Microsoft” investments, open source, and industry standard tools. This is an exciting time as we seek to re-invent productivity leveraging the power of AI universally.   

We are looking for Senior Site Reliability Engineer (SRE) to join ES365’s Infrastructure team. The charters of this include the following (and more):  

• Business continuity 

• Network engineering 

• Security & vulnerability management 

• Systems State Management 

• Secrets Management 

As one of our new SREs you’ll get to deliver novel solutions using a modern DevOps approach leveraging the full stack of technologies Microsoft has to offer to enable our organization to respond more effectively to evolving customer needs and market demands, all while reducing costs, eliminating duplicated work, and driving efficiencies through automation. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications

• 6+ years technical experience in software engineering, network engineering, or systems administration

OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 3+ years technical experience in software engineering, network engineering, or systems administration

OR Master's Degree in Computer Science, Information Technology, or related field AND 2+ years technical experience in software engineering, network engineering, or systems administration.

• 4+ years’ experience running large scale cloud services. 

Other Requirements

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications

• 7+ years technical experience in software engineering, network engineering,
• OR systems administration
• OR Bachelor's Degree in Computer Science, Information Technology,
• OR related field AND 4+ years technical experience in software engineering, network engineering,
• OR systems administration
• Full-stack troubleshooting skills across network, application, hardware, management fabric, and distributed services layers.
• Experience documenting complex systems accurately to convey technical ideas across teams. 
• Proven expertise in implementing and managing Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for production services.
• Expertise in automation tools and frameworks (e.g., Terraform, ARM, Chef, Bicep) and scripting languages (e.g., Python, Bash, Powershell).

Site Reliability Engineering IC4 - The typical base pay range for this role across Canada is CAD $108,100 - CAD $199,700 per year.

Find additional pay information here:

https://careers.microsoft.com/v2/global/en/canada-pay-information.html

Microsoft will accept applications for the role until July 2, 2024

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Identify opportunities and drive the design and implementation of end-to-end telemetry, alerting, self-healing and automation capabilities to improve service health, manageability, and reliability.  

• On-Call Incident response: Participate in on-call rotations and own, triage, investigate and resolve service issues with an emphasis on broad communications, learning & teaching throughout the process. 

• Reduce operational burden: Develops code, scripts, systems, and/or tools that automate complex and repetitive tasks. 

• Failure Analysis: Analyzes telemetry data to develop capacity planning models, identify patterns and trends that drive continuous improvement. 

• Privileged Access Management: Review and approve access requests and perform regular audits. 

• Develop others: Mentors and coaches engineers to help them identify and propose relevant solutions.  

• Authors functional and technical documentation.

Embody our culture and values