Senior Service Engineer

Are you passionate about service and platform engineering and seeking a dynamic team to join? Look no further than our team, where innovation thrives and collaboration fuels success. As a member of our service engineering team, you'll have the opportunity to work on cutting-edge projects, leverage the latest technologies, and contribute to impactful solutions that drive our company's growth. We foster a supportive and inclusive environment where your ideas are valued, creativity is encouraged, and professional development is prioritized. Join us and be part of a team where your skills are recognized, your contributions make a difference, and your career ambitions are supported every step of the way. 

Security represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft’s mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers’ heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. 

 Join us for an exciting journey in cybersecurity with our engineering solutions. We're dedicated to developing and overseeing top-tier platform engineering services critical to Microsoft's security response and resolution process. As a Senior Service Engineer, you'll have the chance to make impactful contributions to a range of projects using modern frameworks and Azure offerings. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Qualifications  

• Bachelor’s degree in computer science, Information Technology, or related field AND 10+ years technical experience in service engineering, or systems engineering or System Administrator. 

• 7+ years technical experience working with large-scale cloud or distributed systems. 

• Deep knowledge of system design & architecture, and running of complex, large scale online services. 

• 5+ years of scripting and programming experience, including any of the following: NET, PowerShell, Python, C#. 

• 5+ years’ experience for DevOps and SRE services lifecycle. 

• 5+ years of experience in data management, including Kusto or similar stack, with data pipelines and messaging bus management. 

• Ability to work as part an On-Call rotation is a must. 

Good To have 

• Experience with Kafka message bus management. 

• Proficiency in C# and Java, especially with event-driven architecture and message bus management. 

• Deep understanding and working knowledge of CI/CD pipelines is a big plus. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Perform deep technical investigations, leveraging rich telemetry streams to isolate and solve complex performance issues for MSRC services. 

• Take ownership to resolve service issues in accordance with service level agreements (SLAs), balancing speed and quality. 

• Responsible for platform services built on Azure and similar services to enable MSRC to collect data at scale, ensuring the uninterrupted flow of data with data pipelines. 

• Drive the identification of dependencies and the development of design documents for products, applications, services, or platforms for upgrades and enhancements. 

• Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following playbooks, working on-call to monitor systems/products/services for degradation, downtime, or interruptions, alerting stakeholders about status, and initiating actions to restore systems/products/services for simple and complex problems when appropriate. 

• Proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products, while also driving consistency in monitoring and operations at scale. 

• Independently implement high-performance solutions across teams while maintaining a quality checklist. Create and monitor telemetry data and influence analytics to better identify patterns that reveal errors and unexpected problems. 

• Respond to incidents and complex issues by identifying and troubleshooting the issue, deploying appropriate fixes, and implementing automations to prevent recurring issues. Follow prescriptive guidance for security, privacy, and compliance standards.