Senior Customer Experience Engineer - CTJ - Poly

Our Azure Air Gapped Cloud Engineering team is seeking a Senior Customer Experience Engineer to lead customer architectural designs, deployments, and application development that will drive improvements in quality, security, and innovation across all our government customers. This individual will collaborate closely with peers in software engineering and operations as well as Azure leadership to dig into the technical details and align stakeholders to drive successful outcomes for our customers and partners.

In this role, you will drive complex engagements that encompass multiple dimensions including technical, programmatic, compliance, and security impacting a wide variety of customers and missions. This position offers an unparalleled opportunity to build upon and leverage your skills to further develop and evolve the cloud deployment and operations strategy for Azure. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.

Required/Minimum Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology
  • OR equivalent experience.
• 2+ years of customer facing experience with any combination of the following:
  • Provisioning/automation technologies like ARM/Bicep/Terraform/Cloud Formation Templates or related, DevOps.
  • App development with cloud services, containers and orchestration technologies like Kubernetes
  • Cloud experience.  

Other Requirements:

Security Clearance Requirements: Candidates must be able to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:   

• The successful candidate must have an active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate U.S. Government clearance and/or customer screening requirements may result in employment action up to and including termination.
• Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.   
• Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customer and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government Clearance

Preferred/Additional Qualifications:  

• Bachelor's Degree in Engineering, Computer Science, or related field AND 8+ years’ experience in engineering 

• OR Master's Degree in Engineering, or related field AND 6+ years software industry experience related to technology
• OR equivalent experience.  

• Experience with .NET, JavaScript, Python, C# or similar language. 

• Demonstrated experience working with multiple stakeholder groups such as engineering, customers, end-users, and executives.  

• Ability to work in a dynamic, fast-paced environment with lots of context switching.  

• Proven initiative and influence with demonstrated ability to solve challenging and complex problems requiring the effort and impact of a diverse cross team.  

• Demonstrated ability to engage with customers and partners to understand their business needs and priorities.   

Customer Experience Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until July 3, 2024.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

• Utilize engineering tools, customer telemetry and/or direct customer input to identify issues across customers or products/services. Track customer incidents and engage with product teams to understand the issue and provide communication to customers.  

• Gather customer feedback and challenges to identify future or current knowledge gaps, misconfigurations, metrics, or key performance indicators (KPI) in the current product.  

• Help implement automation of complex solutions and new features/tools to improve products. Consistently share insights and best practices with customers and internal partners on these product improvements and identify and recommend updates to documentation. 

• Acts as a voice of customers to directionally inform relevant product and business groups on customers product experience and usage. Leverage customers' feedback to provide input on business plans developed by the product and business groups. Engage with feature and product groups on redesign/customer requested changes for Microsoft products while closing the loop of feedback with the customers and partners. 

• Drive and effectively manage strategic and complex projects with executive visibility and critical dependencies across a variety of cross functional teams.  

• Interface with customers and/or internal stakeholders to gain necessary information to align project timelines, provide updates, and adapt plans to changing goals.    

• Understand the technical challenges, constraints and blockers faced by customers and provide recommendations for solving these challenges by suggesting multiple solutions and workarounds along with pros and cons for each approach, to enable the customer / partner team to successfully deploy solutions  

• Develop a deep understanding of how internal and external customers use Azure to drive adoption and refine and iterate program processes, tools, and strategies based on data and feedback.  

• Embody our culture and values