Principal Software Engineer

Are you interested in leading the AI-led digital transformation of Microsoft Customer and Partner Solutions (MCAPS) organization? Are you passionate about solving highly complex and critical business problems with technology and providing digital backbone to a fast-growing business? Are you a customer-obsessed and user-obsessed product leader, who can reimagine experiences and create stellar user value? Are you fascinated with building agile solutions to enable businesses quickly while also building a structured North Star roadmap? Come join the Commercial Systems & Technology Team and be part of the journey to build world-class digital solutions, platforms, and AI-led experiences to drive multiplier effect on sales and customer success outcomes for one of largest corporations in the world!

Commercial Systems & Technology (CST) team within the Engineering, Data, Operations & Tools (EDOT) organization is on a mission to empower every persona in MCAPS with digital capabilities to bring the best of Microsoft to their Customers. We are driving radical AI-led transformation of one of the most complex ecosystems of tools, platforms & experiences. At the same time, we are massively simplifying hundreds to tools built over the years to support various multi-billion MCAPS businesses and building new converged capabilities with agility to support the growing & evolving needs of those businesses. A core part of our mission is to leverage Microsoft products as a Customer Zero to drive this transformation and help our products become world-class!

We are looking for a Principal Software Engineer who will be responsible for architecting, developing, and operationalizing platforms and services that enable MCAPS businesses with a multi-billion-dollar revenue generating unit enabling them to further grow/scale with accelerated digital solutions. You will design and deliver cutting-edge technology solutions, integrate generative AI capabilities, build APIs, pipelines and connections with other products/services in the MCAPS technology stack, to enable efficient flows of work for key MCAPS personas. You will closely partner with engineers and teams across Microsoft to leverage Platforms and Frameworks, innovate with product and design teams to create User Experiences, and collaborate with Security and Trust teams to engineer compliance controls for your solutions. Our products combine backend/cloud services, data processing, state-of-the-art Generative AI/LLMs, and intuitive and easy-to-use UXs to deliver scalable and intelligent solutions to our users.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/Minimum Qualifications

• Bachelor’s degree in computer science, or related technical discipline AND 10+ years’ experience building software and complex services
• 6+ years of working experience in designing, building, and managing highly available and distributed large-scale services
• 5+ years of experience in software engineering, preferably with full stack development using C#, Java, Java script, React Native, TypeScript, Python
• 5+ years of working experience with cloud services such as Microsoft Azure, AWS, GCP, or others, and familiarity with cloud concepts such as containers, orchestration, serverless, and microservices
• Experience in software engineering practices, coding and solid foundation in data structures, algorithms with proven testing, debugging and analytical skills
• Familiarity with DevOps practices such as continuous integration, continuous delivery, testing, and monitoring
• Effective communication, collaboration skills, ability to deal with ambiguity and prioritize issues to create clarity

Preferred Qualifications

• Understanding of GenAI/LLMs and related application architecture patterns
• A passion for software engineering building resilient, operationally efficient platforms, and experiences
• Experience working across disciplines and teams
• A passion for leading a diverse, inclusive engineering organization
• Significant developer experience that builds empathy and understanding of a broader developer community

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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As a Principal Software Engineer, you will be responsible for the following:

• Shape system architectures that provide measurable customer value, along with driving engineering and operational excellence across products and services
• Design and build scalable, multi-tenant solutions that serve divergent business and user needs in a broad capability area
• Design and build solutions in an agile way, prototype and iterate with stakeholders, deliver value iteratively through MVP releases and fast-follow value-add enhancements, to support critical business needs. Dynamically adjust engineering plans to support high priority business asks
• Design and build modern AI-first experiences that enable efficient completion of business workflows and support users in-the-flow-of-work decision making
• Deliver solutions with high quality and user satisfaction, in a measurable and data driven way
• Oversee partnerships with appropriate stakeholders (e.g., Engineering Managers, Product Managers, Technical Leads, TPMs) to determine user requirements within and across teams for multiple solutions or product lines across MCAPS businesses
• Oversee teams and provide technical leadership for identification of dependencies and the development of design documents for a product, application, service, or platform
• Create, implement, optimize, debug, refactor, and reuse code to establish and improve performance and maintainability, effectiveness, and return on investment (ROI)
• Leverage subject-matter expertise of product features and partner with appropriate stakeholders to drive project plans, release plans, and work items
• Act as a Designated Responsible Individual (DRI) and guide other engineers by developing and following the playbook, working on call to monitor the service for degradation, downtime, or interruptions, alerting stakeholders about status and initiates actions to restore the service when appropriate
• Act as a gatekeeper for product compliance, identifying and addressing security/privacy concerns
• Proactively seek new knowledge and adapt to new trends, technical solutions, and patterns that will improve the availability, scalability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale. Partner internally to improve the overall productivity through recommendations and improvements to tools and processes