Cloud Solution Architecture/ Data & AI

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S.

Selected candidate is expected to help customers achieve their goals with its technology and expertise, to foster long-term loyalty with differentiated experiences, to deliver high-quality and impactful solutions with consistency and scale, to uphold its trust and reputation by following its values and code of conduct, and to promote a diverse and inclusive culture where everyone can grow and collaborate.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

- Executes strategy, delivers value and consumption, forecasts accurately, collaborates with stakeholders, builds customer trust and satisfaction, grows skills and community, and acts with integrity.
- Drives customer value and consumption through strategy execution, technical delivery, collaboration, forecasting, relationship building, skilling, and ethical behavior.
- Aligns to strategy, , works with account team, optimizes architectures, forecasts, leads technical delivery, identifies issues, creates positive experience, acts on feedback, develops relationships, innovates with AI, learns and shares, and models integrity.