世界中に17,000人以上の従業員を擁するCustomer Experience & Success (CE&S)組織の使命は、マイクロソフトの製品とサービスを活用した差別化された顧客体験を通じて、顧客がビジネス価値を加速させることを支援することです。私たちの人材と文化によって点火されるこの使命を共に実現し、顧客がより迅速にビジネス成果を達成できる未来を築きましょう。
CE&S内のGlobal Customer Success (GCS)組織は、AIを活用した先進的な能力と人間の専門知識を駆使して、ビジネス価値を加速し、運用の卓越性を推進し、長期的な忠誠心を育む革新的なソリューションを提供することで、マイクロソフトクラウド上での顧客成功を実現する取り組みを主導しています。
Customer Successチームでは、顧客とパートナーの成功を実現することに情熱を持つ人材を求めています。Cloud Solution Architect (CSA)として、Cloud Solution Architect Managerに報告しながら、パートナーとその顧客がマイクロソフト技術への投資に基づいて成果を達成できるよう支援します。あなたの技術チームの専門知識を活用し、顧客がマイクロソフトの投資から価値を得られるようにチームを指導します。
この役割では、ビジネスモデル、計画、ソリューションを洞察に基づいて適応させます。顧客（VOC）/パートナーの声としてコミュニティ全体で追加および優先順位付けを行います。既存のアーキテクチャアプローチを活用し、顧客/パートナーへの合意されたコミットメントを達成します。ソリューションの能力と価値を実証し、証明します。さまざまなアーキテクチャソリューションに関する幅広い技術知識を適用して要件を満たし、特定された制約を解決します。技術アーキテクチャを実装する顧客/パートナープロジェクトを主導します。技術的な障害を特定し、エスカレーションし、解決に向けて取り組み、非技術的な問題を除去するためにルートを設定します。ビジネスおよび技術的リスクを最小限に抑えるために方法論を適応させ、ガバナンスを適用します。変更と改善のための新しいアイデアを生成します。ステークホルダーとの既存の影響力のある関係を発展させ、拡大します。顧客/パートナーが間違った方向に進んでいる場合には、適切にエスカレーションしながら尊重して挑戦します。競合ソリューションに対するマイクロソフトの強みを特定し、顧客にソリューションを納得させます。特定のマイクロソフト製品とその競争環境における文脈に関する徹底的な知識を使用して、内部チームとアイデア、洞察、戦略的、技術的な入力を共有します。外部のアーキテクトコミュニティイベントに参加し、内部チームと学びを共有します。アーキテクチャ設計、回復力レビュー、および技術的最適化を主導し、これにより生産展開アプリケーションが増加し、顧客の使用量/Azure Consumed Revenueが増加します。CSAは、準備、正確な配信、全体的な利用率、およびコスト効率の高い方法での高い顧客満足度を通じて配信実行を推進します。
この役割は柔軟で、最大100％在宅勤務が可能です。
【Copilotを使用しています】
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
In the Customer Success team, we are looking for people with a passion for delivering customer and partner success. As a Cloud Solution Architect (CSA) reporting to the Cloud Solution Architect Manager you will enable partner and their customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team’s expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customer (VOC)/partner across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various of architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft''s strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Fluent in reading, writing and speaking Japanese PLUS fluent in English as well.
Strong presentation skills
Leader role experience or any seniority required role experience is must to have.
Technical Expertise:
Azure Cloud Solution Architects should be experienced at implementing, automating, and troubleshooting Microsoft Azure Infrastructure solutions.
The Azure Cloud Solution Architect role requires knowledge and experience in a number of the following technologies/areas:
Azure Infrastructure as a Service (IaaS) core knowledge:
• Storage
• Network
• Compute
Other technical areas we look for real world demonstrated ability are:
• Azure Governance / Cloud Adoption Framework, Azure Policy, Management Groups, Governance / Compliance as Code
• ARM JSON or Terraform Templates – (Infrastructure as code) Azure CLI and/or PowerShell
• Strong understanding of Windows and/or Linux Operating Systems
• Security concepts for Cloud Infrastructure and Microsoft Operating Systems
• Azure Active Directory (AAD) and Azure AD Connect knowledge and experience.
• Strong troubleshooting skills and support experience
• Face-to-face customer engagement skills
• Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences.
• Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus.
• Troubleshooting knowledge & skills, Microsoft Certifications qualifications desirable
• Degree qualification or equivalent experience
Skills in the following technologies would be considered desirable and will be a candidate’s differentiator:
• Azure Security Center
• Azure Sentinel
• Microsoft Enterprise Scale Landing Zones (Enterprise Scaffold)
• Knowledge of Azure Monitor, Log Analytics
• Configuration as code, such as Desired State Configuration (DSC)
• Automation / Orchestration knowledge – Azure Automation, Runbooks
• Microsoft Azure Stack Hub / Hybrid Cloud – Connected and/or Disconnected Scenario
• Azure PaaS, Containers, App Services, REST APIs, Amazon Web Services (AWS), Google Cloud Platform (GCP)
Additional qualification required:
• Analytical Problem Solving
• Building Customer/Partner Relationships
• Leadership
• Project Management skill
• Mentor experience for internal engineers
• Value Selling
• Bachelor’s Degree or equivalent
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
私たちは、パートナーの技術サポートと変革をリードする、高いモチベーションと情熱を持ったクラウドソリューションアーキテクト（CSA）を求めています。この役割には、アーキテクチャ、実装、および運用を含むパートナーとのエンゲージメントの管理が含まれます。
理想的な候補者:
- 顧客またはパートナー対応の役割での経験。
- シニアエグゼクティブ、アーキテクト、IT管理者、および開発者との技術アーキテクチャディスカッションをリードした実績。
- 必要に応じてパートナーサイトへの出張が可能。
主な責任:
顧客/パートナーの技術環境の理解:
- 洞察を収集し、ソリューションをビジネス成果にマッピング。
- 顧客/パートナーの声としてフィードバックを推進し、ニーズを優先順位付け。
アーキテクチャ設計と展開:
- 幅広い技術知識を適用して要件を満たし、制約を解決。
- 技術アーキテクチャを実装するプロジェクトをリードし、技術的な障害を解決。
信頼できるアドバイザー:
- 顧客/パートナーを建設的に挑戦し、競合ソリューションを理解。
- 設計レビューと技術最適化をリードし、顧客価値を向上。
顧客/パートナーの満足度:
- ポジティブな成果を提供し、専門知識を活用して信頼できるアドバイザーになる。
【Copilotを使用しています】
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive Partner Technical support and transformation in our Solutions. You will own the Partner engagements, including architecture, implementation, and production.
The ideal candidate will have experience in customer or partner-facing roles and success in leading in-depth technical architecture discussions with customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to partner site as needed by business.
Key responsibilities include:
• Understanding Customer/Partner Technical Environment (Insights about Customer/Partner and Industry): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.
• Understanding Customer/Partner Technical Environment (Internal Advocacy): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
• Architecture Design and Deployment (Requirements and Constraints): Apply broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers'' requirements.
• Architecture Design and Deployment (Resolving Blockers): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
• Trusted Advisor (Challenger Mindset): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.
• Trusted Advisor (Competitor Insights/ Differentiated Value Proposition): Understand the competitor''s architecture solutions and identify Microsoft''s strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
• Customer /Partner Usage: Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer''s environment and applications are well-architected.
• Customer /Partner Satisfaction – Deliver positive Customer /Partner Satisfaction, and become trusted advisors to customers / Partners by leveraging solution area expertise to enable defined Success Plan outcomes.
