Cloud Solution Architect Manager - Modern Work (Copilot)

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.  

 We are a forward-thinking company dedicated to leveraging cutting-edge cloud technologies to drive innovation and efficiency. As we continue to expand our cloud capabilities, we are seeking a talented and experienced Cloud Solution Architect Manager to join our dynamic team of Copilot for M365 and Sharepoint online CSAs.

As a Cloud Solution Architect Manager- Modern Work, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical experience, you will coach the team to ensure customers get value from their MS investments on Copilot for M365.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required Qualifications (RQs)

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in Cloud/MW technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 5+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

Preferred Qualifications (PQs)

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 12+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
• OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/Modern Work technologies, technology solutions, practice development, architecture, and/or consulting
• OR equivalent experience
• 6+ years experience working in a customer-facing role (e.g., internal and/or external).
• 6+ years experience leading technical projects, teams, or functions.
• Technical Certification in Cloud (e.g., M365, Azure, Amazon Web Services, Google, security certifications)
• Understanding of M365 and Azure solutions, and how Security, compliance, and identity solutions to provide a holistic and end-to-end solution
• Technical understanding of M365, Sharepoint online, Teams, Employee Experience Solutions, M365 Copilot and Telephony workloads
• 7+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers

• People Management: Lead your team to deliver customer objectives & Microsoft business targets. Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
• Customer Centricity: Customer Satisfaction: Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Modern Work (MW) experience to enable defined Customer Success Plan outcomes.
• Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Business Impact: Manage MW Usage and specifically Copilot, support business and deliver on customer value. Coach the team to develop opportunities to drive Customer Success business results by working with business and TDMs to ensure they understand MW value proposition and get value from their investment. Drive usage growth of MW workloads with a strong focus on Copilot through Customer Success excellence; reducing competitive threat.
• Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging MW technical experience. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to MS best practices & policies and using repeatable IP. Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps.
• Technical Leadership: Learn It All: Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals.
• Accelerate customer outcomes: Coach your team to engage in relevant communities to share experience, contribute to IP creation, prioritize Intellectual Property (IP) re-sure and learn from others to help accelerate your customers transformation journey.