Azure Sovereign Customer Experience Engineer - Billing

Required:

• Bachelor’s Degree AND proven years of experience in technical support or billing support role
• Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
• Technical aptitude to develop an understanding of the Microsoft Azure Platform and architecture.
  
  • OR 
  • Proven years in Operations, Business, Supply Chain, Finance, or a related field, or equivalent alternative education, skills, and/or practical experience and proven years in technical support or billing support role. 
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred:

• Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving resolution across cross-functional organizations
• Ability to empathize with partners and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
• Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support and Engineering teams on complex issues
• Passion for partners and focus on delivering the right customer experience.
• Openness and ability to learn new skills and technologies in a fast-paced environment.
• Good understanding of Azure and/or compete cloud products. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.