echojobs.io
Login

Microsoft

Azure Sovereign Cloud Customer Engineer

Romania
Machine Learning Redis Python Azure Hadoop PowerShell C# SQL Kubernetes
Search for More Jobs
Description
Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure CXP team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work. 
 
Azure is the fastest-growing business in Microsoft’s history and is the foundation of Microsoft’s Cloud Services. Continuing this success, Azure has expanded into the Government and Sovereign space with its mission-critical cloud, delivering breakthrough innovation and security to those customers and their partners.
 
As an Azure Sovereign Cloud Customer Engineer you are the primary escalation support and engineering contact supporting the Sovereign Cloud partner, driving resolution of complex critical problems and supporting key projects on Azure. You will also act as the voice of the sovereign cloud within Azure to escalate problems and to drive prioritization of platform/support improvement needs.
 
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 
Required:
  • Bachelor’s Degree AND experience in product/service/project/program management or software development
  • OR equivalent experience
 
Other:
  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
 
Preferred:
  • Bachelor's Degree AND experience in product/service/project/program management or software development
  • o OR equivalent experience.

  • Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations
  • Ability to empathize with partners and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
  • Passion for partners and focus on delivering the right customer experience.
  • Openness and ability to learn new skills and technologies in a fast-paced environment.
  • Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains:
  • Core IaaS: Compute, Storage, Networking, High Availability
  • Data Platform and Bigdata: SQL Server, Azure SQL DB, --HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
  • Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
  • Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc
  • Cosmos DB, Azure Kubernetes Service
  • Experience in one or more automation languages (PowerShell, Python, C#, Open Source)

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed. Join us and be part of Azure’s Sovereign cloud support strategy, driving customer success and advancing Microsoft’s mission to empower every organization to achieve more.

 
#AzureCXP #AZCXP #AZCXPACES #ACESSov #AZCXPSUPPORT
 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

  • Proactive Partner Engagement: Develop a deep understanding of partners' key solutions, workloads, and priorities on Azure. Conduct regular trend analysis, proactive monitoring, and event planning to support their objectives effectively.

  • Strategic Project Execution: Take ownership of project-level Azure issues, driving them toward resolution. Ensure support and engineering teams are prepared for key milestones, maintaining high readiness levels.

  • Critical Problem Resolution: Lead the Azure Support team in swiftly mitigating issues affecting critical workloads. Provide timely communication within a 24x7x365 global support framework.

  • Case Ownership: Manage a subset of escalated partner support cases from initiation to resolution. Deliver an exceptional partner support experience and continually enhance Azure technical expertise.

  • Root Cause Analysis (RCA) Ownership: Oversee the timely and quality delivery of root cause analyses (RCA) to understand reported issues and prevent future occurrences.

  • Engineering Engagement: Act as a relentless advocate for partners, driving product feedback and feature requests to address pain points and enhance Azure resiliency
Microsoft
Microsoft
Data Management Developer Tools DevOps Enterprise Software Operating Systems

0 applies

2 views

Other Jobs from Microsoft

Software Engineer II

Hyderabad, India

Similar Jobs

Python ML Developer

Bengaluru, India

There are more than 50,000 engineering jobs:

Subscribe to membership and unlock all jobs

Engineering Jobs

60,000+ jobs from 4,500+ well-funded companies

Updated Daily

New jobs are added every day as companies post them

Refined Search

Use filters like skill, location, etc to narrow results

Become a member

🥳🥳🥳 401 happy customers and counting...

Overall, over 80% of customers chose to renew their subscriptions after the initial sign-up.

To try it out

For active job seekers

For those who are passive looking

Cancel anytime

Frequently Asked Questions

  • We prioritize job seekers as our customers, unlike bigger job sites, by charging a small fee to provide them with curated access to the best companies and up-to-date jobs. This focus allows us to deliver a more personalized and effective job search experience.
  • We've got about 70,000 jobs from 5,000 vetted companies. No fake or sleazy jobs here!
  • We aggregate jobs from 5,000+ companies' career pages, so you can be sure that you're getting the most up-to-date and relevant jobs.
  • We're the only job board *for* software engineers, *by* software engineers… in case you needed a reminder! We add thousands of new jobs daily and offer powerful search filters just for you. 🛠️
  • Every single hour! We add 2,000-3,000 new jobs daily, so you'll always have fresh opportunities. 🚀
  • Typically, job searches take 3-6 months. EchoJobs helps you spend more time applying and less time hunting. 🎯
  • Check daily! We're always updating with new jobs. Set up job alerts for even quicker access. 📅

What Fellow Engineers Say