Senior Data Storage and Resilience Engineer

Responsibilities and Tasks 

• Define, design, engineer, and implement storage and backup hardware and solutions. 

• Define, in conjunction with other support groups and service providers, the functionality required to support business strategies. 

• Work with customers to gather requirements and propose, engineer, and provision storage and backup solutions. 

• Research and partner with vendors and management to select products that best meet company needs. 

• Manage system setup and standardization of features and usage. 

• Create documentation, testing, training, and post-deployment assessments. 

• Adhere to the change management process for any planned maintenance, or when potential issues are identified.  

• Provide training for new team members. 

• Coordinate vendor-specific support and problem resolution. 

• Adhere to Micron’s established processes and policies. 

• Provide 24x7 On-Call technical support and expertise for customer issues and service provider escalation. 

• Willing to work in shifts based on business requirements. 

• Establish and implement policies, procedures, and standards, and ensure conformance. 

• Evaluate and test new storage and backup solutions for compatibility with Micron’s IT environment. 

• Define and adhere to established service and operational level agreements. 

• Collect, monitor, report, and interpret operating metrics. 

• Propose and implement storage and backup system enhancements (software and hardware updates) that will improve the performance and reliability of Micron’s IT environment. 

• Identify service improvement opportunities.  

• Plan and implement strategies for minimizing service outages, and for reducing the impact of such outages on business operations (i.e., availability, contingency, and disaster planning). 

• Adhere to Organization security policies for all managed services.  

• Develop cost-effective solutions. 

• Benchmark best practices where appropriate.  

• Communicate and collaborate with peer groups (System admins, architects, security team, network team, etc.). 

• Support acquisition, installation, maintenance, and administration of large enterprise SAN, NAS & enterprise Backup environment. 

• Troubleshoot, perform root cause analysis and identify storage related problems 

• Plan, coordinate and upgrade components of the SAN/NAS/TSM as needed with software, hardware and microcode upgrades, etc. Work with vendors as needed in this process 

• Work with Micron’s Business Units to ensure solutions meet or exceed business requirements. 

• Work with vendors and team members to troubleshoot issues related to the operations (Problem management) 

• Ensure all changes to systems are recorded and properly executed with approval (Change Management) 

• Review the performance of systems and plan for technological refresh and cater for future expansion (Capacity Management) 

• Participate in Business Continuity Planning and DR strategy, including documenting DR procedures and executing DR drills. 

• Maintain and review the DR documents on a regular basis. 

Qualifications and Experience 
At least 6 years of experience managing storage solutions, preferably. 

• NetApp Cluster Mode and in both NAS and SAN configurations.  Additional NetApp technologies such as snapmirror, snapvault, metro cluster are desired. 

• Good hands-on knowledge on NetApp Cloud deployment such as FSX, CVO, CVS, ANF across multiple cloud providers (AWS, Azure, GCP ) 

• Working Experience in handling and troubleshooting Storage Products such as Dell VMAX-3, PMAX, Pure, Data Domain. 

• Good understanding on Data center architecture and Automation technologies. 

• Experience working with ISILON Storage is a must-have skill. 

• Having knowledge on NUTANIX storage is added advantage. 

• Experience with Cisco SAN Switch configuration and support such as Virtual SAN, Fiber channel zoning, LUN masking, HBA configuration and tuning 

• Strong understanding of the OSI model, particularly relating to storage transport protocols such as NFS, ISCSI 

• At least 2 years of working experience in IBM Spectrum Protect (TSM) and other Backup technologies. 

• Shell scripting and TSM scrips/macros.