NCG Eng Remote Operations Center (EROC)

Location: Jalisco, Mexico

Time Type: Full time

Job Description

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

At Micron, we are building innovative technology that transforms how the world uses information. As an Engineering Remote Operations Center (EROC) Engineer, you will make a meaningful impact by helping us maintain reliable, efficient, and scalable engineering operations across global environments. You will collaborate with teams worldwide, leverage Microsoft Copilot and AI-enabled technologies, and continuously develop your technical expertise while driving operational excellence. Join us and help build the future of engineering operations!

Responsibilities:

• Monitor infrastructure, applications, and operational dashboards to maintain system health, improve availability, and quickly identify potential issues.
• Troubleshoot incidents, perform root cause analysis, and collaborate with global teams to drive timely resolution and continuous improvement.
• Support ticket triage, SLA compliance, workload management, and operational readiness across engineering environments.
• Leverage Microsoft Copilot, Generative AI, automation, analytics, and intelligent monitoring tools to improve efficiency and enhance knowledge management.
• Create, maintain, and continuously improve technical documentation, SOPs, and operational processes that enable consistent service delivery.

Minimum Qualifications:

• Bachelor's degree in computer science, Information Technology, Engineering, or a related technical field. (No more than 2 years of graduated).
• Proficiency in Linux and Windows operating systems, infrastructure technologies, and troubleshooting fundamentals.
• Strong analytical, problem-solving, communication, and interpersonal skills.
• Ability to collaborate effectively in a fast-paced operational environment and participate in rotational on-call support.
• Demonstrated commitment to learning new technologies and continuously developing technical skills.

Preferred Qualifications:

• Experience with or exposure to Ansible, Kubernetes, OpenShift, Red Hat Satellite, Zabbix, or similar infrastructure tools.
• Knowledge of cloud platforms such as AWS, Azure, or GCP, along with virtualization and container technologies.
• Familiarity with , monitoring platforms, incident management practices, and operational support processes.
• Experience building or supporting automation, scripting solutions, CI/CD tools such as Jenkins, and AI-enabled productivity tools.
• Ability to drive operational excellence initiatives and collaborate effectively with global teams to create impactful solutions.

"The specified role does not encompass the following responsibilities: Finalization of sales agreements or the execution of sales contracts is prohibited. The role also does not carry the authority to make definitive decisions regarding contracts, be it their conclusion or termination. Furthermore, the role is not designed to involve participation in pricing negotiations or the authorization of contracts. These activities fall beyond the permissible duties of the position."

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron® and Crucial® brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience.

To learn more, please visit micron.com/careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and/or for reasonable accommodations, please contact hrsupport_na@micron.com

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron.

AI alert: Candidates are encouraged to use AI tools to enhance their resume and/or application materials. However, all information provided must be accurate and reflect the candidate's true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification.

Fraud alert: Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.