FAE - Senior Field Applications Engineer

Location: China - Home Office

Time Type: Full time

Job Description

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

• Technical support across pre- and post-sales activities at major customers. Help sales to identify opportunities strictly for design win.
• Closely follow up customer's issues and rapidly and effectively responded customer's questions.
• Closely work with sales to develop strategies to close key opportunities and increase market share for Microchip's storage products in a large scale of applications
• Provide on-site professional technical support to Microchip's storage customers. Issues debug in customer lab including device/system level hardware, firmware and software.
• Support customers for architecture discussion with MCHP products.
• Good communication ability with Customers/BU and sales managers for customer critical and urgent issues and project backgrounds.

Requirements/Qualifications:

• BSEE or equivalent required. MSEE is preferred.
• Minimum of 3+ years of SW R&D experience for driver and OS relevant development, HW experience is preferred.
• 2+ years of customer support experience are preferred.
• Good understanding of current storage architecture, familiar with major storage protocol: PCI-Express. NVMe related experience is preferred.
• Good understanding of basic OS principle and Linux family kernel architecture.
• Good in writing/reading and speaking in English
• Creative thinking and innovation with analytic problem-solving ability.
• Willing to travel frequently and longtime remote onsite support.

Travel Time:

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.