Quality Assurance Manager

Location: London, England, United Kingdom

Workplace: hybrid

Employment Type: full

Description

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.

Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.

Methods was acquired by the Alten Group in early 2022.

Job Purpose and Responsibilities

Candidates will join the Quality Assurance team within the Operational Excellence department. We support the Technical Department in coaching and auditing their practices to ensure compliance with internal and external requirements.

The Quality Assurance Manager is responsible for ensuring the deployment of best project management practices through the ALTEN Group Delivery Framework. With your portfolio of projects, you will:

• Explain and support projects in implementing the processes and project management practices defined in the Group Delivery Framework.
• Provide visibility to Technical Directors on the Group Delivery Framework compliance through Group Delivery Framework assessment
• Ensure that internal / external NC or recurring problems are monitored
• Participate in root cause analysis of issues encountered on projects by providing methodological support and ensuring effective resolution
• Analyse overall quality performance and prepare regular reports for the relevant stakeholders
• Act as the primary liaison between the customer quality representatives and internal Group teams for all quality-related matters.
• Contribute to the implementation of solutions validated by the Technical Department to harmonize project management practices within a technical/client scope.
• Raise alerts when necessary.

Requirements

• The ideal candidate will possess a proactive/resilient mindset.
• Minimum 8 years of experience in Quality, either as a Quality Assurance Officer or Project Management.
• The Ideal candidate should also be a people person, with strong communication & Presentation skills.
• Technical Skills: Knowledge ISO9001, AS9100.
• Demonstrated experience: Root Cause analysis, ISO9001 audit, change management.
• The Candidate should also possess a desire to grow within the role as well as the company.

This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience.

• Be part of exciting project work that is making a difference in society.
• Strong, inspiring and thought-provoking leadership.
• A supportive and collaborative environment.

As well as this, we offer:

• Wellness 24/7 Confidential employee assistance programme
• Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non-contributory (spouse and dependants included)