Field Service Engineering Specialist

Team: United States

Location: Long Island City, New York

Commitment: Regular Fulltime (US)

Workplace Type: hybrid

Salary:

Job Responsibilities

• Serve as a technical resource for Field Service, Project Management, Customer Support, and other internal teams, providing expertise on metering systems, communication technologies, and field operations. 

• Investigate complex technical issues, perform root cause analysis, and implement corrective actions to resolve product, process, and operational challenges. 

• Provide technical training for field technicians and other internal stakeholders to support new products, technologies, and operational processes. 

• Develop and maintain technical documentation to support field operations, including standard operating procedures, work instructions, troubleshooting guides, and training materials  

• Manage and prioritize technical support requests through Metergy's ticketing system, ensuring timely resolution and effective communication with customers and internal stakeholders. 

• Evaluate new products, technologies, and third-party products and solutions to support continuous improvement and business objectives. 

• Analyze electrical and mechanical drawings to provide guidance and support on sub-metering system design principles for electricity, water, gas and thermal services in residential, commercial and mixed-use properties 

• Develop and maintain technical drawings, schematics, and installation documentation using AutoCAD to support new construction, retrofit, and operational initiatives. 

• Analyze metering and utility data to identify trends, investigate anomalies, and support troubleshooting and operational decision-making. 

• Provide technical expertise on communication and AMR (Automated Meter Reading) equipment to improve business operations and troubleshooting procedures 

• Identify and deliver on continuous improvement opportunities 

Job Requirements

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related engineering discipline. 

• Working knowledge of electrical and mechanical systems in multi-family and commercial buildings.  

• Strong troubleshooting, analytical, and problem-solving skills 

• Experience reviewing and creating technical drawings and documentation 

• Proficient in Microsoft Office and Auto CAD  

• Strong organization and communication skills, both verbal and written 

• Experience with technical data analysis and reporting.  

• Ability to manage multiple projects and priorities independently.  

• Willingness to travel occasionally for site visits, training, troubleshooting, and cross-functional collaboration, primarily within New York City and periodically to Metergy's Philadelphia office. 

Preferred Skills

• Experience supporting field operations, service organizations, or technical support teams. 

• Experience developing technical documentation, procedures, and training materials. 

• Self-motivated and excellent work ethic  

• Ability to both follow directions and think independently.  

• Affinity for computers and software. 

• High level of attention to detail, strong problem-solving and analytical skills  

• Ability to meet deadlines and work well under pressure.  

• An understanding of electric, gas and / or water utility billing and rates is a plus, but willing to train the right candidate.