- Build and manage high-performing teams with researchers of different disciplines.
- Become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.
- Independently manage day-to-day activities and complex situations. Identify problems and solutions around escalations.
- Set clear expectations and goals for direct reports and collective team while holding individuals and teams accountable for success.
- Successfully partner with other research teams across the Meta Platforms Inc. organization.
- Build strong relationships with other research teams at Meta Platforms Inc. to ensure a cohesive and cross-functional vision for Research.
- Partner with the recruiting organization to build diverse teams and inclusive environments.
- Provide clear, actionable feedback and support to develop and grow individuals
- Work closely with underperformers to help them meet expectations.
- Determine team composition, placement decisions and hiring strategy.
- Mentor other managers (research or cross-functional) at multiple levels.
- Shift resource allocation as needed to ensure we are always focusing on the highest priorities across short-term needs and long-term challenges.
- Bachelor’s degree or significant experience conducting UX research with meaningful business impact
- 5+ years of experience directly managing, coaching and developing full-time researchers
- Experience directly managing across different research methodologies
- Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
- Experience building teams over time through hiring, growing, and retaining high-performing researchers
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
- 18+ years of experience conducting and/or studying research post-Bachelor’s degree
- M.A./Ph.D. in Social Science (Communication, Sociology, Political Science, Economics, Psychology, Human-Computer Interaction)
- Experience with consumer products, consumer insights, or product development
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