- Define operational strategy for building, onboarding, and scaling tools across the UX Research discipline
- Analyze UX Research tooling needs end-to-end to identify and prioritize key issues and opportunities
- Manage third party vendors who are critical to maintaining and developing new features in Meta’s participant recruitment tool
- Define and own success metrics, including key quality and performance indicators
- Build subject matter expertise, stay up to date on industry trends in research tools, and identify opportunities for partnership with technical vendors
- Lead definition of tooling needs across UX Research and Research Operations
- Conduct ongoing communication of team programs and reduce surprises by proactively managing risks
- Predict obstacles and establish solutions to overcome challenges
- Develop, maintain, monitor and refine operational processes, including technical trainings for researchers
- Move initiatives forward, find resources, raise concerns to owners early and resolve open issues that prevent progress
- Hold the line when progress is in jeopardy while maintaining relationships
- 8+ years of program management, business analytics, operations, or strategy-focused roles, with an emphasis on driving technical solutions
- Experience managing the day-to-day operations of a tooling platform, including managing technical workflows, launching new features, and training end-users on usage
- Experience in managing third-party vendors, including contract negotiation, budget management, performance evaluation, and ensuring compliance with service level agreements (SLAs)
- Experience in developing and managing reporting programs, utilizing data analytics to create comprehensive reports and dashboards to keep stakeholders informed of key performance indicators and program outcomes
- Experience understanding user needs, building user stories, and creating business requirement documents
- Experience communicating with a variety of audiences from engineers, to vendors, to senior leaders
- A broad knowledge of research's impact on product design and development.
- Experience of consistently working under your own initiative, seeking feedback and input where appropriate
- Demonstrated experience of identifying new opportunities for the larger organization & influencing the appropriate people
- Experience managing short and long-term projects and initiatives, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work.
- Proven experience of identifying potential roadblocks early and developing plans to mitigate risks
- Experience working with UX Research and/or UX Design
- Experience with Salesforce CRM, including proficiency in general functionalities, workflows, and reporting capabilities.
- Experience with data visualization and dash-boarding tools, like Salesforce CRM Analytics (formerly known as Einstein Analytics), or comparable tools like Tableau or PowerBI.
- Experience with SQL and basic proficiency writing custom formulas and queries as needed.
- Experience working with Policy, Compliance, and Legal teams to ensure adherence to regulatory requirements and risk mitigation.
- Experience in learning and development, including designing, delivering, and evaluating training programs to enhance employee skills and tooling proficiency
- Experience with email outreach, including developing and executing campaigns by following email best practices, analyzing performance metrics, and optimizing strategies for increased engagement and conversion rates
- Experience in recruitment operations with an understanding of the end-to-end recruitment funnel
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