- Deeply understand the architecture and integration points of Facebook's community support processes, products and policies
- Help review and implement content policies that take into consideration the needs of a global community
- Work with cross-functional partners to assess support requirements for new product launches
- Analyze complex support flows and provide recommendations for process, policy and product improvements to develop scalable solutions
- Manage global and cross-functional projects to improve user experience while partnering with teams such as: Policy, Data Science, Product, Engineering, Operations and regional teams
- Use problem-solving skills to resolve large and complex business problems such gathering and analyzing relevant data to improve the overall support experience
- Drive strategy for execution, planning, measuring progress and sharing results
- Identify actionable insights, suggest recommendations and influence team strategy through effective communication
- 5+ years of experience working in an Operations, Policy, Policy enforcement, Legal, Analytics, Consulting, Project Management or equivalent team
- 5+ years of experience initiating and driving projects to completion with minimal guidance
- Experience doing business process analysis
- Experience solving complex problems and operating in ambiguity
- Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
- Effective communication
- Work with potentially graphic and objectionable content
- 2+ years in a Trust & Safety, Risk Ops or Investigations
- 2+ years of experience with SQL
- Bachelor's degree
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