- The MDM Engineer will act at the Tier-3 level and is responsible for system architecture, tracking, and troubleshooting mobile devices and adding automation to administer the MDM environment for Meta
- Work with iPhone/Android mobile device management features to secure and manage these devices across an enterprise users
- Collaborate with the Quest engineering team to integrate MDM solutions with Quest hardware and software
- Work with the Apple Device Enrollment Program (DEP)/Google Zero Touch to deliver mobile device provisioning, deployment, and support
- Develop tools to automate Quest device provisioning, configuration, and management
- Configure and deploy user certificates to mobile devices for encryption and authentications
- Responsible for tracking of device inventory in the MDM cloud environment and performing audits of the MDM system
- Monitor and control mobile devices and provide metrics that illuminate efficiencies or opportunities for growth
- Act as liaison to external and internal partners by assisting in meeting business goals
- Lead large, cross-functional projects affecting multiple organizations
- Provide guidance and ensure that all mobile devices and activations are in compliance with Meta policies and procedures
- Participate in on-call rotation to provide 24/7 support for MDM infrastructure
- Experience designing, deploying, and monitoring MDM services across tens of thousands of devices
- 2+ years of experience with Enterprise Mobility Platform (MDM) such as Airwatch, MobileIron, Intune, DEP, Android/Apple Enterprise Device Management
- 2+ Experience with Python and Shell and any other languages used in system tooling (eg. Ruby, Perl)
- 2+ years experience working with monitoring and configuration management tools such as Puppet or Chef, Solarwinds or similar
- Experience using source control, such as git or mercurial
- Experience with documentation and presentations for both technical and non-technical audiences
- Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
- Deep knowledge of MDM architecture, design, and implementation
- Experience with APIs to streamline administration, management, and monitoring of MDM environment
- Experience working with enterprise/open-source MDM Platform
- Experience managing, maintaining, troubleshooting and optimizing the mobile cloud environment and its related mobile devices, and can make adjustments and new system designs for future needs
- Experience with open source management tools such as Chef, Munki, and MicroMDM
- Experience with scripting and automation in Bash, Python, Ruby, or Golang
- Experience working with or in support of diverse communities
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