- Develops and provides strategy, vision, and direction to team managers and individual contributors
- Influences goals and strategies across the company focused on productivity and value delivery
- Contributes to community through sponsoring and championing organizational efforts to build and sustain diversity, culture, recruitment, onboarding, mentoring, and/or development programs
- Forms internal partnerships, influences, resolves conflict, builds alignment, negotiates critical matters, and works effectively across teams to execute the strategy
- Recognized as an influential leader and provides leadership and direction for the organization
- Considers factors beyond their immediate team to innovate, take appropriate risks, and balance short, medium, and long-term needs
- Influences and drives strategies that enable scale and alignment across multiple teams
- Designs and cascades strategic communications to inform and influence across and outside of the company
- Operate as a product, organizational, and research leader who manages the UXR function within this organization, identifying ways to elevate and up level Research throughout in strengthening the business.
- Identify gaps and solutions for future growth and scale within the org, including system, product, function, partnership, culture and/or organization opportunities
- Proactively addresses the largest problems impacting their team's execution and makes decisions to resolve issues and enhance efficiency including risk mitigation and contingency plans
- Builds the org and bench with the diversity, skills mix, and capability required to deliver the priorities of the business
- Responsible for the quality of the team, including coaching, growing ICs and managers and addressing under-performance
- Developing a cohesive and strong leadership team of managers
- Be a role model for inclusive behaviors and build a diverse organization that values, respects and taps into different backgrounds and perspectives
- Makes the company better through engaging in cross-company efforts like recruiting, cross-functional partnerships, diversity & inclusion, or site initiatives
- Actively recruit and close top tier talent to fill strategic open positions for both IC and management roles beyond your immediate organization
- Identify relevant metrics and track trends to report progress relative to goals. (E.g., team health, research impact, product goals)
- Bachelor’s degree or significant experience conducting UX research with meaningful business impact
- 18+ years of experience conducting research post-Bachelor’s degree
- 8+ years directly managing, coaching and developing full-time researchers
- 5+ years experience managing managers
- Experience directly conducting primary research (either qualitative or quantitative) end-to-end (i.e., designing, fielding, analyzing and reporting out data)
- Experience building teams over time through hiring, growing, and retaining high-performing researchers
- Experience building and setting research strategy that connects with business strategy
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (e.g., product managers, data scientists, designers, engineers, policy, communications, marketing)
- Experience with consumer products, consumer insights, or product development
- 5+ years of UX research experience
- Experience with startup environments or new app development
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