Senior DevOps Engineer

Department: Engineering

Location: New York City

Compensation: $160K – $220K • 0.05% – 0.1%

Employment Type: FullTime

About Merciv

Merciv is an AI and data analytics startup dedicated to reshaping how businesses approach strategic intelligence. Our mission is to transform how organizations harness data, generate insights, and drive strategic decisions through cutting-edge AI pipelines and dynamic forecasting mechanisms.

We're building toward a world where every business decision is informed by the right data at the right time, combining AI capability with human judgement. Our technology:

• Connects disparate data sources into a single, coherent intelligence layer

• Augments human decision-making with autonomous AI analysis

• Surfaces insights and opportunities that traditional tools miss

• Forecasts outcomes and helps teams navigate uncertainty with real clarity

• Gives organizations the ability to shape their markets, not just react to them

We're building solutions that are robust and scalable but also genuinely intuitive, so that teams across an organization can actually use them, not just the data team. We've raised $14M in seed funding, built our team around a strong engineering culture, and are launching publicly after nearly two years in stealth mode.

About the Team

We're building an agentic AI platform that's changing how enterprises work with data. Merciv connects an organization's entire data landscape with external sources - social media trends, industry reports, consumer behavior signals - to surface insights and automate workflows that used to take analysts weeks.

We care a lot about making powerful tools feel simple. Every feature should be intuitive, every component interactive. We want users to open Merciv and immediately feel like they can do more than they could before.

Our lean, agile team thrives on innovation and autonomy. We're small enough that everyone has real ownership. We use a DRI (Directly Responsible Individual) model - you'll own major product features from conception to launch, not just contribute to them. You'll wear multiple hats, and that's by design.

Our work environment thrives on creativity and cutting-edge technology, built for those eager to shape the future of human-AI collaboration. If you’re excited about being a part of a fast-paced, innovative startup culture and making a significant impact on client business, Merciv is the place for you. Join us as we expand the horizons of retail intelligence and deliver unparalleled value to our clients.

The Role

As a Senior DevOps Engineer, you’ll own the infrastructure that keeps Merciv running at enterprise scale. You’ll architect, build, and maintain the cloud systems that Fortune 500 retailers trust with their most critical data and decision-making. This is a hands-on, high-ownership role—you’ll work closely with backend and ML engineers to ensure our platform is secure, scalable, and relentlessly reliable.

We believe in GitOps, infrastructure as code, and building systems that empower engineering teams to move fast without breaking things. You’ll be the person who makes that real.

What You’ll Do

• Architect and build secure, scalable cloud infrastructure using Infrastructure-as-Code (Terraform/Terragrunt) on AWS

• Design and maintain robust CI/CD pipelines; convert manual processes into automated, repeatable workflows

• Own production reliability (set up observability stacks, define SLI/SLOs, and lead incident response)

• Implement and champion GitOps workflows for all infrastructure deployments

• Build compliance-ready infrastructure (SOC 2, GDPR) with IAM best practices and secrets management

• Optimize cloud costs while maintaining performance and reliability at scale

• Create developer tooling and documentation that accelerates engineering workflows across the team

• Mentor team members on DevOps best practices and guide infrastructure strategy

Who You Are

• 4–7+ years of industry experience with at least 4 years in hands-on DevOps/infrastructure roles

• 4+ years managing cloud infrastructure in production (AWS strongly preferred)

• 2+ years of production Kubernetes experience (EKS preferred)

• Deep expertise in Terraform/Terragrunt and Infrastructure-as-Code principles

• Strong scripting skills in Python and Bash; you automate everything you can

• Experience with CI/CD platforms (GitHub Actions, GitLab CI, Jenkins, or similar)

• Security-first mindset with experience implementing compliance frameworks

• You thrive in a “many hats” startup environment and are motivated by enabling others to succeed

Bonus

• Experience supporting ML/AI workloads and GPU infrastructure

• Familiarity with service mesh architectures and advanced networking

• Experience with multi-tenant enterprise SaaS infrastructure

• Background in cost optimization and FinOps practices

Why Merciv

• Real enterprise impact: our platform drives 8-figure improvements in gross margins for the world’s largest retailers

• Cutting-edge technical challenges at the intersection of agentic AI, distributed systems, and enterprise data orchestration

• Small team, massive surface area. You’ll own major features from conception to production

• Competitive salary, meaningful equity, and comprehensive benefits (health, dental, vision, 401k, home office stipend, flexible PTO)

• A culture that values craft, intellectual honesty, and genuine human connection

Merciv is building the future of autonomous commerce. We're committed to assembling a diverse team of builders who want to revolutionize how the world does business.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.