Technical Adoption Engineer - Customer Adoption Engineering

Onsite, Hybrid in San Jose, CA

At Cisco Meraki, our intuitive platform enables organizations of all sizes to deliver customer and employee experiences at scale. To provide best-in-class technologies to our customers, we've created an unrivaled company culture for our employees. One that is collaborative, flexible, and inclusive and provides employees with the autonomy to develop technology that's intuitive, secure, and accessible for everyone.

About Cisco Spaces

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by demonstrating their existing Cisco infrastructure.

About the Role:

As a Customer Adoption Engineer, you'll be at the forefront of solving sophisticated technical challenges in the domains of backend services, IoT, and networking technologies. Your role is critical in maintaining high customer satisfaction through technical engagement with leading customers to drive adoption and expansion of Cisco Spaces offerings, provide expert handling of critical issues, develop solutions to sophisticated technical problems, and foster strong collaboration with our engineering team to influence product direction.

Responsibilities:

Technical Customer Engagement: Lead technical discussions with high-value and early adopter customers to resolve deployment challenges, increase usage through new features, and drive adoption, expansion, and renewal efforts.

Escalation Resolution and Engineering Work: Actively resolve significant customer critical issues with a hands-on approach, demonstrating deep expertise in backend systems, IoT, and wireless networking.

Solution Design and Implementation: Design and implement sophisticated code fixes for customer issues across backend services. This responsibility entails writing and committing code that ensures seamless integration with IoT devices and wireless hardware, emphasizing the importance of operational excellence and continuous improvement.

Collaboration with Engineering and DevOps Practices: Work closely with teams, guiding technical discussions, and contributing to process (e.g., CI/CD pipelines) and product improvements. You will be implementing DevOps methodologies to improve deployment practices, enhance automation, and ensure scalable and reliable system operations.

Technical Leadership and Product Expertise: Serve as a senior technical advisor, evaluating and articulating customer technical needs and challenges to internal teams, ensuring customer requirements are prioritized and integrated into the product roadmap. Demonstrate a profound understanding of Cisco Spaces product design, architecture, and location and IoT technologies to guide both customers and engineering teams towards feasible and optimal solutions.

Qualifications:

• Advanced degree or equivalent experience in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT, and wireless networking.
• 2+ years of experience in customer engineering or technical support roles, with a proven track record of resolving complex technical issues.
• Foundational knowledge of programming (Java or Python preferred) and scripting languages relevant to backend development, IoT solutions, and hardware integration (Python, JavaScript, etc.)
• Experience with DevOps tools and practices, highlighting your ability to contribute to system scalability, deployment efficiency, and operational reliability.
• Proven ability to work closely with engineering teams, influencing product development and technical strategy.
• Strong leadership and collaboration skills, capable of mentoring team members, managing stakeholder expectations, and encouraging multi-functional collaboration.

We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.