Senior Technical Adoption Engineer

If interested, please apply here: 

Onsite Hybrid in San Jose, CA

About Cisco Spaces

Cisco Spaces is a ground-breaking cloud platform that revolutionizes the way businesses interact with physical spaces. By seamlessly connecting people and things, Cisco Spaces enables IT and business teams to drive impactful outcomes at a global scale by using their existing Cisco infrastructure.

About the Role:

As a Senior Customer Adoption Engineer, you'll be at the forefront of solving sophisticated technical challenges in the domains of backend services, IoT, and networking technologies. Your role is critical in maintaining high customer satisfaction through technical engagement with leading customers to drive adoption and expansion of Cisco Spaces offerings, provide handling of issues, develop solutions to sophisticated technical problems, and foster strong collaboration with our engineering team to influence product direction.

Responsibilities:

• Technical Customer Engagement: Lead technical discussions with high-value and early adopter customers to resolve deployment challenges, introduce new features, and drive adoption, expansion, and renewal efforts.
• Escalation Resolution and Engineering Work: Actively resolve significant customer critical issues, demonstrating deep expertise in backend systems, IoT, and wireless networking.
• Solution Design and Implementation: Design and implement sophisticated code fixes for customer issues across backend services. This responsibility entails writing and committing code that ensures seamless integration with IoT devices and wireless hardware, emphasizing the importance of operational excellence and continuous improvement.
• Collaboration with Engineering and DevOps Practices: Work closely with teams, guiding technical discussions, and contributing to process (e.g., CI/CD pipelines) and product improvements. Your role will involve implementing DevOps methodologies to improve deployment practices, enhance automation, and ensure scalable and reliable system operations.
• Technical Leadership and Product Expertise: Serve as a technical advisor, evaluating and articulating customer technical needs and challenges to internal teams, ensuring customer requirements are prioritized and integrated into the product roadmap. Demonstrate a profound understanding of the team's product design, architecture, location, and IoT technologies to guide both customers and engineering teams towards feasible and efficient solutions. This role involves contributing to strategic decisions that influence product architecture and the technology roadmap, underscoring a dedication to innovation and customer satisfaction.

Qualifications:

• Advanced degree in Computer Science, Engineering, or a related technical field, with a strong focus on backend services, IoT, and wireless networking.
• Extensive experience in customer engineering or technical support roles, with a proven track record of resolving sophisticated technical issues.
• Proficiency in programming and scripting languages relevant to backend development, IoT solutions, and hardware integration.
• Experience with DevOps tools and practices, highlighting your ability to contribute to system scalability, deployment efficiency, and operational reliability
• Demonstrated ability to collaborate with engineering teams, influencing product development and technical strategy.
• Strong leadership and communication skills, capable of mentoring team members, managing stakeholder expectations, and fostering cross-functional collaboration.

We encourage you to drop us a line even if you don’t have all the points above. That’s a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.

Meraki is headquartered in the Mission Bay area of San Francisco, with beautiful views of the Oracle Ballpark and the Bay beyond. There are also locations in San Jose, Chicago, and Austin. All locations offer a generous benefits package.

At Meraki, we don’t just accept difference – it’s one of our key values. Everybody In means we listen to each other’s opinions. Everybody is accepted and valued here, and we are a team that works as one towards our goals. We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.

 If interested, please apply here:

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